Tyler Stein
San Diego,CA
Summary
Dynamic General Manager and seasoned Bartender with a proven track record, enhancing customer satisfaction and loyalty through expert mixology and exceptional hospitality service expertise. Spearheaded initiatives that significantly improved service delivery and operational efficiency. Demonstrates strong multitasking abilities and a team player attitude, driving revenue growth and fostering positive guest experiences. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
General Manager
San Francisco Athletic Club
San Francisco , CA
07.2023 - 03.2025
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Assisted in planning and executing special events.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reviewed daily task list with employees and assigned tasks for completion.
- Analyzed sales data to identify opportunities for growth.
- Delegated work to staff, setting priorities and goals.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed relationships with key customers to maximize revenue potential.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
Bartender
San Francisco Athletic Club
San Francisco Athletic Club, CA
06.2022 - 07.2023
- Provided drink suggestions to customers based on their preferences.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new bartenders on drink preparation and upselling techniques.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests with friendliness and professionalism.
Bartender
Chubby Noodle North Beach
San Francisco , CA
04.2022 - 08.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Provided drink suggestions to customers based on their preferences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Greeted customers and provided excellent customer service.
Bartender
The Snug Bar
San Francisco, CA
10.2021 - 05.2022
- Responsibilities are similar to the bartending jobs listed above.
- Attending weekly classes on different types of spirits, brands, and bartending techniques.
- Performed in a high-volume, craft cocktail environment
Bartender
McNear's Bar and Grill/Mystic Theater
Petaluma, CA
06.2018 - 03.2020
- Responsibilities are similar to the bartending jobs listed above.
- I worked at the restaurant and concert venue next door.
- Calmly performed in a high-volume, loud environment
Education
The Cocktail Camp Bartending School
San Francisco, CA11-2020
Associate of Arts - Sustainable Agriculture
Santa Rosa Jr College
Santa Rosa, CA06-2019
Skills
- Sales
- Safe service compliance
- Complex Problem-solving
- Changing beer kegs
- Strong multitasking
- ABC regulations
- Hospitality service expertise
- Craft cocktail preparation
- Clear and effective communication
- Menu memorization
- Bar service preparation
- Identification verification
- Maintaining a clean bar
- Team player attitude
- Bar operations management
- Patience and tolerance
- Order management
- Highly reliable
- Point of sale systems
- Proficient in mixology
Timeline
General Manager
San Francisco Athletic Club
07.2023 - 03.2025
Bartender
San Francisco Athletic Club
06.2022 - 07.2023
Bartender
Chubby Noodle North Beach
04.2022 - 08.2022
Bartender
The Snug Bar
10.2021 - 05.2022
Bartender
McNear's Bar and Grill/Mystic Theater
06.2018 - 03.2020
The Cocktail Camp Bartending School
Associate of Arts - Sustainable Agriculture
Santa Rosa Jr College
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