Tyler Stephenson
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Express
05.2023 - 03.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
TUMI
01.2021 - 05.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Stock/Sales Associate
Tory Burch
03.2019 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Nordstrom
09.2016 - 11.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Bloomingdales
12.2014 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts -
Queensborough Community College
Bayside, NY07.2015
Skills
- Store Merchandising
- Policies and Procedures
- Retail Inventory Management
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Customer Service Management
Timeline
Store Manager
Express
05.2023 - 03.2024
Store Manager
TUMI
01.2021 - 05.2023
Stock/Sales Associate
Tory Burch
03.2019 - 03.2020
Sales Associate
Nordstrom
09.2016 - 11.2018
Sales Associate
Bloomingdales
12.2014 - 09.2016
Associate of Arts -
Queensborough Community College
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