Tyler St Onge
St Petersburg,FL
Summary
Dedicated and results-driven professional with a proven track record in account management and sales leadership. Demonstrated ability to drive revenue growth, exceed targets, and foster lasting client relationships through strategic planning and meticulous execution. Adept at managing and motivating sales associates to achieve peak performance, while consistently delivering exceptional customer service. Known for a relentless work ethic and commitment to excellence, I thrive in fast-paced environments, adapting quickly to challenges to deliver optimal outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager, Software Testing and Marketing
Translate Live
08.2020 - Current
- Supported development team across all phases; testing, planning, execution, troubleshooting, and reporting.
- Created test cases and scripts to maintain cohesive team approach during development.
- Collaborated with development team and project managers to assess program capabilities, features and testing demands.
- Providing detailed status updates to executive management.
- Developed and initiated projects and monitored projects performance.
- Implemented initiatives that improved and optimized project outcomes in cost-effective manner.
- Monitored project progress, identifying risks and taking corrective action
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Internet Sales Associate/Manager
Dayton Andrews
01.2019 - 03.2020
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Ensured smooth transaction processes by coordinating with finance, service, and parts departments within the dealership.
- Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
- Fostered an environment of trust between customers and dealership staff through transparency in pricing negotiations and vehicle history disclosures.
- Established strong relationships with customers, resulting in repeat business and referrals for future sales opportunities.
- Streamlined the sales process through thorough knowledge of available financing options and incentives.
- Generated additional revenue streams by upselling accessories, add-ons, maintenance plans, or extended warranties during the sale process.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Director of Internet Sales and Marketing
Bryan Honda
12.2017 - 01.2019
- Developed strategic marketing plans in-line with company goals and objectives.
- Developed marketing materials-brochures, presentations and social media content.
- Optimized digital marketing efforts that increased online presence and customer engagement.
- Planned and executed campaigns, events and public relations strategies that greatly increased brand awareness and lead generation.
- Directed trade show participation and maximized exposure of company products and services.
- Built large network with industry professionals and influencers.
- Streamlined internal processes within the sales department to improve efficiency and productivity among team members.
- Provided training sessions for new hires on company policies, processes, and software programs, ensuring they were well-equipped for success in their roles.
- Managed a team of sales professionals, resulting in improved customer satisfaction and higher online sales.
Internet Sales Consultant
Sun Toyota
01.2016 - 12.2017
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Collaborated with cross-functional teams to ensure timely delivery of products and resolve any post-sale issues.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Developed strong rapport with clients through effective communication and active listening skills.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Located merchandise across various stores to address customer needs.
Education
High School Diploma -
Sunlake High School
Land O' Lakes, FL06.2015
Skills
- Cross-Selling and Upselling
- Strong negotiation skills
- Goal-oriented mindset
- Product Knowledge Expertise
- Persuasion techniques
- CRM software proficiency
- Sales Techniques Mastery
- Customer Relations
Languages
Korean
Native or Bilingual
Indonesian
Limited Working
English
Native or Bilingual
Timeline
Account Manager, Software Testing and Marketing
Translate Live
08.2020 - Current
Internet Sales Associate/Manager
Dayton Andrews
01.2019 - 03.2020
Director of Internet Sales and Marketing
Bryan Honda
12.2017 - 01.2019
Internet Sales Consultant
Sun Toyota
01.2016 - 12.2017
High School Diploma -
Sunlake High School
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