Tyler Strychalski
Lutz,FL
Summary
Experienced team manager dedicated to achieving performance objectives and meeting targets. With 7 years of leadership experience in Customer Service, committed to providing thorough training, setting team goals, and developing innovative strategies. Possessing superb oral and written communication skills, along with excellent time management and leadership abilities.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Wawa
03.2024 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
IT Specialist
Crucial Claims
06.2021 - 03.2024
- Creation of company network and systems, distribution and maintenance of company software and systems both in house and public (Microsoft Powerpoint, Access, Excel, Word), installation of hardware
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
Retail Associate
Kohl's
10.2021 - 01.2023
- Aided customers in product selection and engagement, offering store and product information.
- Proficiently managed cash registers, processed cash transactions, and upheld store cleanliness.
- Utilized in-house electronics (Zebra) for digital tasks like location management, reorganization, pricing, and handling returns, including Amazon Returns.
Crew Member
Wendy's
09.2018 - 07.2020
- Operating a cash register, taking orders, cooking with raw ingredients, fryers and ice machines, ensuring food safety (temperature, condition, rotating stock.)
Education
Bachelors - Information And Communication Technology
University of South Florida
Tampa, FL01-2028
Minor - Business
University of South Florida
Tampa, FL01-2028
Skills
- Customer engagement
- Financial transaction handling
- Inventory Management
- Detail Oriented
- Staff development
- Inventory management
- Employee scheduling
- Workload management
Certifications
- Microsoft Office Specialist and Microsoft Office Master Certifications (Powerpoint, Word, Excel, Access, Sharepoint, OneNote)
- Photoshop Certification
- DreamWeaver Certification
- CIW Internet Business Associate fundamental e-commerce skills
- CIW Site Development Associate design and develop websites
- CompTIA A+ installation, diagnosing, preventative maintenance, networking
Timeline
Team Leader Manager
Wawa
03.2024 - Current
Retail Associate
Kohl's
10.2021 - 01.2023
IT Specialist
Crucial Claims
06.2021 - 03.2024
Crew Member
Wendy's
09.2018 - 07.2020
Bachelors - Information And Communication Technology
University of South Florida
Minor - Business
University of South Florida
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