Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tyler Studna

Liberty,MO

Summary

Innovative operations leader with proven track record of driving performance growth, implementing processes, and developing leadership teams. Talent for assessing operations, outlining opportunities, and executing on remediation strategies founded in organization and positive workplace culture.

Overview

10
10
years of professional experience

Work History

Manager, TQA Field Operations

Spectrum
02.2022 - Current
  • Department head, managing 20 employees and 2 supervisors.
  • Developed, distributed, and executed processes both within TQA and at the market level.
  • Drove both cultural and operational changes that led department to top performing status.
  • Created and delivered strategies that led to the team surpassing goals in the majority of KPIs.
  • Rebuilt department on a foundation based in Spectrum's values and a positive workplace culture.
  • Managed Enterprise Technicians, Contractor Support, and the KC Southeast Field Operations teams at various times to support interim needs.

Manager, Field Operations

Spectrum
03.2021 - 02.2022
  • Managed technical team of up to 40 employees and 4 supervisors.
  • Managed contracting firms for >6 months and successfully drove performance growth in both departments.
  • Daily experience reviewing, improving, and addressing progress towards KPI goals.
  • Set, optimized, and enforced internal policies.
  • Cultivated positive leadership culture within team.

Supervisor, Field Operations

Spectrum
06.2018 - 03.2021
  • Managed veteran team of commercial technicians to a top performing status within market.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and direct positive experiences for employees and customers both.
  • Handled customer complaints, resolved issues, and adjusted processes to meet changing needs.
  • Field point of contact for the Kansas City metro's corporate escalations, VIP work orders, supervisor mentorship, interdepartmental projects, and training.

Maintenance Technician

Spectrum / Time Warner Cable
03.2015 - 06.2018
  • Utilized extensive, technical knowledge to troubleshoot, maintain, and upgrade mainline plant.
  • Managed plant quality and service experience for the entirety of downtown Kansas City, MO; responded to service outages, resolved customer-impacting issues, implemented design changes, and completed preventative work to maintain customer experience.
  • Top performing MT throughout tenure in role.
  • Mentored incoming plant technicians and helped develop training structure for field mentorship.

Field Technician

Time Warner Cable
09.2013 - 03.2015
  • Managed service installation and troubleshooting requests for TWC customers.
  • Developed extensive technical skillset and utilized knowledge to develop new employees through field mentorship.
  • Field point of contact for interdepartmental training,
  • Maintained top performer status on a consistent basis across all KPIs.

Education

Associate of Science - Computer Information Science

Everest University
Online
05.2014

No Degree - Computer Engineering

University of Kansas
Lawrence, KS
05.2010

Skills

  • Communication Strategy
  • Process Development and Execution
  • Leadership Training and Mentorship
  • Data Analysis / Trend Assessment
  • Organization and Task Management
  • Cultivating Workplace Culture

Affiliations

  • President - SCTE: Heart of America Chapter (2023)
  • Board of Directors - SCTE: Heart of America Chapter (2020-2023)

Timeline

Manager, TQA Field Operations

Spectrum
02.2022 - Current

Manager, Field Operations

Spectrum
03.2021 - 02.2022

Supervisor, Field Operations

Spectrum
06.2018 - 03.2021

Maintenance Technician

Spectrum / Time Warner Cable
03.2015 - 06.2018

Field Technician

Time Warner Cable
09.2013 - 03.2015

Associate of Science - Computer Information Science

Everest University

No Degree - Computer Engineering

University of Kansas

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Tyler Studna