Tyler Surritt
Summary
I'm very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I'm Proficient in customer service best practices and a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Pro Athlete Inc.
05.2022 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and follow up to confirm resolution.
- Utilized telephone, online chat, and email platforms (Hubspot) to deliver outstanding customer service.
- Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Front Office Internship
Acadiana Cane Cutters Baseball
05.2021 - 08.2021
- Ticketing operations using Glitnir for our box office and internet ticket sells
- Game day operations-Including setting up and breaking down field before and after games
- Social media marketing-Creating posters/flyers and give updates on our social media pages to promote games and other special events
- Brainstorm ideas for theme nights and fan interactions during the preseason
Front Desk Associate
Career Services Center
08.2020 - 05.2021
- Create flyers and posters for the Career Services Center and other event
- Maintained cleanliness and organization of front desk area.
- Answer calls and make/cancel appointments and answer questions regarding our services using navigate
- Greeted visitors upon arrival, offer assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Sport Management
University of Central Missouri (UCM)
Warrensburg, Missouri05.2021
Associate of Arts - Business Marketing
State Fair Community College (SFCC)
Sedalia, Missouri05.2019
Skills
- Professionalism
- Graphic design (Canva design, Adobe)
- Leadership experience
- Time Management
- Attention to Detail
- Customer Service
- Microsoft Suites
- Google Suites
- Organization skills
- Problem Solving
- Adaptability
- Communication
Certification
Adult/Pediatric CPR/AED and First Aid Certified on March 4, 2021
UNIV 300 (Career readiness) Completion Certificate (UCM)Warrensburg, Missouri, May 2020
Timeline
Customer Experience Representative
Pro Athlete Inc.
05.2022 - Current
Front Office Internship
Acadiana Cane Cutters Baseball
05.2021 - 08.2021
Front Desk Associate
Career Services Center
08.2020 - 05.2021
Bachelor of Science - Sport Management
University of Central Missouri (UCM)
Associate of Arts - Business Marketing
State Fair Community College (SFCC)
Adult/Pediatric CPR/AED and First Aid Certified on March 4, 2021
UNIV 300 (Career readiness) Completion Certificate (UCM)Warrensburg, Missouri, May 2020
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