Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tyler Sutherland

Winchester,VA

Summary

I am a highly-motivated employee with desire to take on new challenges. I take pride in my strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Women's Team Lead

Old Navy
Winchester, VA
12.2024 - Current
  • Ensured compliance with company policies and procedures across the team.
  • Resolved escalated customer complaints promptly and efficiently to maintain satisfaction.
  • Delivered leadership and guidance to team members, ensuring timely task completion.
  • Assisted manager in developing project plans, initiatives, and objectives.
  • Trained new staff on essential processes and procedures for operational success.
  • Delegated daily tasks to optimize productivity among team members.
  • Operated cash register and POS system to receive payment and process refunds by cash, gift-card, and credit card.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Organized displays according to company standards and specifications.
  • Recognized by management for providing exceptional customer service.

Sales Associate

American Eagle / Aerie
Monroe, USA
08.2023 - 08.2024
  • Provided accurate information about promotions, stocked merchandise, and maintained a clean sales floor.
  • Used POS systems to complete sales, refunds, credits, and exchanges.
  • Helped customers complete purchases, locate items, and join rewards programs.
  • Used consultative sales approach to meet customer needs and recommend relevant items.
  • Maintained visually appealing and effective displays.
  • Offered each customer personal service to boost sales and customer satisfaction.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

High School Diploma -

QUESTech Learning
Monroe, LA
05.2023

Skills

  • Flexibility and adaptability
  • Training and development
  • Planning and coordination
  • Bra fitting expertise
  • Microsoft Office proficiency
  • POS operation
  • Customer service excellence
  • Team leadership skills
  • Visual merchandising

Languages

English

References

  • Lydia Sullivan - Store Manager at Old Navy Winchester Station

Contact: (540)-535-1902

  • Dr. Whitney Sivils-Sawyer - Director, Center for Instructional Technology at Louisiana Tech University

Contact: (318)-366-4920

  • Amanda Helms - Brand Associate at Old Navy

Contact: (540)-535-1902

Timeline

Women's Team Lead

Old Navy
12.2024 - Current

Sales Associate

American Eagle / Aerie
08.2023 - 08.2024

High School Diploma -

QUESTech Learning

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