Tyler Swope
Kissimmee,FL
Summary
Dedicated customer service professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in building lasting and positive customer relations, working under pressure, and adapting to new situations and challenges to best enhance the organizational brand and customer experience.
Overview
5
5
years of professional experience
Work History
Head Baker
Cups And Pups Coffee
2023.11 - 2023.12
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Developed recipes for new products and improved existing recipes.
- Created appealing displays to showcase products in bakery.
Shift Lead
Speckled Hen Coffee
2022.05 - 2023.09
- Completed all store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Helped store management exceed standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Established lasting relationships with customers
Shift Lead
Prince Street Cafe
2021.08 - 2022.05
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Getting to know customers needs and wants while recommending products that fit their needs
- Completed cash and credit card transactions accurately using POS software.
- Helped store management meet standards of service and quality in daily operations.
- Cultivated professional working relationships with peers and supervisors.
- Completed store opening and closing procedures and counting the safe making sure deposits would be accurately done
Front of House Manager
Speckled Hen Coffee
2020.01 - 2021.07
- Managed day-to-day FOH operations to drive quality, standards, and exceed customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork.
- Demonstrated leadership by keeping up with cleanliness and organization
- Analyzed customer feedback and implemented strategies to improve customer satisfaction while creating, building, and maintaining customer relations
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Completed all store opening and closing procedures and balanced tills.
Front of House Manager
The Broad Street Grind
2018.09 - 2019.12
- Managed day-to-day FOH operations to drive quality, standards, and exceed customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities
- Analyzed customer feedback and implemented strategies to improve customer experience
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport
- Motivated staff to perform at peak efficiency and quality.
- Creating and maintaining positive customer relationships
Education
High school diploma -
Home School
Harleysville, PASkills
- Time Management
- Staff Management
- Customer Relationship
- Cash Counting
- Operation Monitoring
- POS Transactions
- Business Development
- Cash Handling Expertise
- Balance Cash Drawers
- Phone Inquiries
Timeline
Head Baker
Cups And Pups Coffee
2023.11 - 2023.12
Shift Lead
Speckled Hen Coffee
2022.05 - 2023.09
Shift Lead
Prince Street Cafe
2021.08 - 2022.05
Front of House Manager
Speckled Hen Coffee
2020.01 - 2021.07
Front of House Manager
The Broad Street Grind
2018.09 - 2019.12
High school diploma -
Home School
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