Tyler Tapper
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, while giving excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Forbes Five Star Spa Coordinator
Beverly Wilshire Beverly Hills A Four Seasons Hotel
01.2024 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Communicated with various product vendors to select products to stock and sell.
VALET/ GUEST EXPERIENCE SERVICE
Beverly Wilshire Beverly Hills A Four Seasons Hotel
08.2023 - 01.2024
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
- Helped guests unload and load luggage.
- Responded to customer requests efficiently and with knowledgeable assistance.
Pool Coordinator/ Host
Four Seasons Beverly Wilshire
02.2023 - 08.2023
- Warmly welcome hotel pool guests with a genuine smile and eye contact
- Collaborated with other departments to organize special events, driving increased engagement from patrons.
- Support servers to optimize guests dining experience
- Evaluated program success regularly, making data-driven decisions to improve offerings and better serve the needs of pool patrons.
- Increased staff productivity by developing effective schedules and coordinating team tasks.
CUSTOMER SERVICE TEAM MEMBER
AMC The Grove
06.2021 - 03.2022
- Provided excellent customer service while greeting customers entering establishment
- Worked in the box office and sold movie tickets to customers
- Issued receipts, refunds, credits or change due to customers
- Assisted customers by providing information and resolving their complaints
- Engaged with each guest warmly and with a friendly demeanor to build an immediate positive relationship
- Worked cash register at concession stand and delivered friendly, clean and quick service to movie theater guests
- Kept cash register balanced and accurate to avoid financial errors
- Completed general cleaning duties such as cleaning theaters after each movie, mopping floors and emptying trash cans
- Maintained clean and orderly check out areas at all times.
Education
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
University High School
West Los Angeles, CASkills
- Hospitality Service Expertise
- Food and Beverage
- Excellent Communication Skills
- Customer Service
- Guest Relations
- Inventory Maintenance
- Problem Solving
- Leadership Skills
- Training
- Cash Handling
Certification
Food Handlers Permit
Alcohol Beverage Control Permit
Timeline
Forbes Five Star Spa Coordinator
Beverly Wilshire Beverly Hills A Four Seasons Hotel
01.2024 - Current
VALET/ GUEST EXPERIENCE SERVICE
Beverly Wilshire Beverly Hills A Four Seasons Hotel
08.2023 - 01.2024
Pool Coordinator/ Host
Four Seasons Beverly Wilshire
02.2023 - 08.2023
CUSTOMER SERVICE TEAM MEMBER
AMC The Grove
06.2021 - 03.2022
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
University High School
Food Handlers Permit
Alcohol Beverage Control Permit
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