Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Thomas

Pensacola,FL

Summary

A highly motivated enthusiastic individual with a passion for new challenges and providing exemplary customer service. Taking pride in exceptional interpersonal skills and devoted to a positive and memorable experience. With 6 plus years of hands on management experience and a commitment to excellence, currently seeking a career to utilize my expertise and grow with the company.

Overview

9
9
years of professional experience

Work History

Training Supervisor

Jason's Deli
Pensacola, FL
02.2023 - Current
  • Provided guidance and support to staff in the areas of customer service, sales, and marketing.
  • Organized team-building activities to motivate staff members and improve morale.
  • Coordinated the scheduling of classes, workshops, and other training initiatives.
  • Instructed trainees on proper use of office equipment and software applications.
  • Reviewed course evaluations from trainees in order to make improvements accordingly.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Completed evaluations of new employees to determine strengths and customize training.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Effectively trained instructors and supervisors on techniques for managing employees.

Assistant Manager

Mellow Mushroom
Valdosta, GA
07.2020 - 03.2022
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Pharmacy Technician

Walgreen's Pharmacy
Tifton, GA
08.2019 - 06.2020
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Provided education materials about medications to patients upon request.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Restaurant Supervisor

Olive Garden
Tifton, GA
07.2017 - 07.2019
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Maximized service levels through hands-on leadership.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Trained new employees on restaurant policies and procedures.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
  • Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
  • Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.

Team Leader

Chick-fil-A
Tifton, GA
05.2015 - 06.2017
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained daily inventory to facilitate successful material distribution.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Education

Associate of Science - Computer Software And Media Applications

University of Georgia
Athens, GA
06-2022

Skills

  • Coaching and Mentoring
  • Customer Engagement
  • Restaurant operations management
  • Complaint and conflict resolution
  • Flexible Schedule
  • Team Leadership
  • Positive Attitude
  • Cash Handling
  • Safety rules
  • Punctual and Reliable
  • Upselling strategies
  • Supervisory skills
  • Full service restaurant background
  • Adaptability and Dependability
  • Hardware and software updates
  • Hardware and software installation
  • Technical Troubleshooting

Timeline

Training Supervisor

Jason's Deli
02.2023 - Current

Assistant Manager

Mellow Mushroom
07.2020 - 03.2022

Pharmacy Technician

Walgreen's Pharmacy
08.2019 - 06.2020

Restaurant Supervisor

Olive Garden
07.2017 - 07.2019

Team Leader

Chick-fil-A
05.2015 - 06.2017

Associate of Science - Computer Software And Media Applications

University of Georgia

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Tyler Thomas