Tyler Thomas
East Cleveland,OH
Summary
Highly-motivated Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly, mastering new skills.
Overview
5
5
years of professional experience
Work History
DIGITAL SERVICES EXPERT
KEYBANK
06.2022 - 10.2023
- Balance handling client need while researching solutions
- Solve client issue with errors on mobile application and website
- Utilize audit log/read code to understand chain of events and errors
- Submit detailed service requests and communicate process for resolving client concerns over the course of their open case if need arises.
DOORDASH DELIVERY
03.2021 - 06.2022
- Arrive on time to designated pick-up locations
- Communicate with customers to arrange drop-off locations
- Follow directions to ensure safe delivery and efficiency.
Teller
US Bank
12.2019 - 07.2021
- Balance handling customer need while researching solutions
- Operate data entry and teller platform software
- Count and organize money and files
- Capitalize on sales opportunities/suggest products to benefit clients.
BTB Outbound Sales/Call Center
S&P Data LLC
08.2019 - 12.2019
- Manage inbound and outbound calls
- Multitask while handling customer needs and data entry
- Resolve possible customer issues
- Educate customers on Verizon business products offered.
Cashier
Giant Eagle
06.2018 - 07.2019
- Maintain balanced drawer amidst cash flow of the workday
- Guide customers to right location for desired goods in-store
- Alert customers of special offerings
- Provide efficient and excellent service to customers
Education
Associate’s of Arts Degree -
Cuyahoga Community College
01.2021
Beachwood High School
05-2015
Skills
- Proficient in Word, PowerPoint, and Excel
- Time Management Skills
- Hand Tool Knowledge
- Interpersonal Communication
- Active Listening
- Troubleshooting and Analysis
- Money handling/counting/record keeping
- Client Relationship Management
- Website Development
- Digital support
- Digital Sales
- Technical Troubleshooting
- Team Collaboration
- Adaptability and Flexibility
Volunteer Experience
- Capital University Office of Diversity and Inclusion
- Students of Promise – Maple Heights City School Mentoring Program
- Men of Distinction – Mifflin Middle School Mentoring
- Sport and Spine Physical Therapy Inc. – Physical Therapy Intern
- MAC Scholars - Beachwood City Schools
Timeline
DIGITAL SERVICES EXPERT
KEYBANK
06.2022 - 10.2023
DOORDASH DELIVERY
03.2021 - 06.2022
Teller
US Bank
12.2019 - 07.2021
BTB Outbound Sales/Call Center
S&P Data LLC
08.2019 - 12.2019
Cashier
Giant Eagle
06.2018 - 07.2019
Associate’s of Arts Degree -
Cuyahoga Community College
Beachwood High School
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