TYLER THOMAS

I excel in 911 call-taking by combining active listening with effective questioning to quickly gather critical information from callers in high-stress situations. My calm demeanor and empathy help reassure distressed individuals, while my ability to prioritize emergencies ensures a swift and appropriate response. Additionally, I am proficient in communication and technology, enabling seamless collaboration with emergency responders.

• Active Listening: Pay close attention to the caller’s words, tone, and emotions to gather accurate information.
• Calm Demeanor: Stay composed to help reassure the caller and gather information without adding to their stress.
• Effective Questioning: Use open-ended questions to get detailed information, and closed questions for specifics.
• Prioritization: Quickly assess the urgency of the situation to prioritize responses and resources.
• Information Gathering: Collect essential details such as location, nature of the emergency, number of people involved, and any immediate threats.
• Communication Skills: Clearly convey information, instructions, and updates to the caller and dispatch team.
• Empathy: Show understanding and compassion for the caller’s situation, which can help build trust.
• Technical Proficiency: Be familiar with call-handling equipment and software for efficient data entry and retrieval.
• Crisis Management: Stay focused and make quick decisions, especially in high-pressure situations.
• Team Collaboration: Work closely with dispatchers, emergency responders, and other team members to ensure effective response.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• FENTANYL TEST STRIP TRAINING
• NALOXONE TRAINING
• TELECOMMUNICATOR TRAINING
• TAZER TRAINING
• EMD CERTIFIED
• OLEORESIN CAPSICUM AEROSOL TRAINING