Tyler Tinsley
Warren,MI
Summary
Adept at fostering long-term client relationships and excelling in sales presentations, I consistently met sales goals at JETT Pump & Valve. Skilled in CRM software and exceptional customer service, my approach has significantly enhanced client satisfaction and loyalty. My background in customer service and sales is marked by a proven track record of achieving and surpassing targets through strategic relationship building and management.
Overview
7
7
years of professional experience
Work History
Inside Sales Associate
JETT Pump & Valve
01.2022 - Current
- Established long-term relationships with clients by providing exceptional service and support throughout sales process.
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills.
- Provided timely feedback to management regarding performance metrics, challenges faced in field, or suggestions for improvements.
- Utilized CRM software to track sales activities and customer interactions.
- Continuously improved product knowledge through ongoing education about features, benefits, and applications.
- Maintained detailed records of all sales activities, including calls, meetings, and follow-ups.
- Accomplished multiple tasks in a fast-paced environment.
- Handled stressful situations professionally and multitasked with ease.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients
Office Manager
Cinch Gaming
01.2021 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Driver
Global Logistic Services
04.2018 - 05.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Customer Service Representative
Best Buy
07.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
High School Diploma -
Warren Mott High School
Warren06.2016
Skills
- Goal-Oriented
- Customer Relationship Building
- Sales Presentations
- Objection handling
- Email Etiquette
- CRM software proficiency
- Customer Service
- Attention to Detail
- Exceptional customer service
- Relationship building and management
- Data Entry
- Client Relationship Management
- Documentation And Reporting
Languages
English
Native or Bilingual
Spanish
Professional Working
Korean
Limited Working
Timeline
Inside Sales Associate
JETT Pump & Valve
01.2022 - Current
Office Manager
Cinch Gaming
01.2021 - 12.2021
Driver
Global Logistic Services
04.2018 - 05.2019
Customer Service Representative
Best Buy
07.2017 - 07.2018
High School Diploma -
Warren Mott High School
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