Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Tomkosky

Johnstown,PA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated front desk associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Planet Fitness
08.2020 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Crew Member Cook

McDonald's
03.2020 - 06.2020
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items according to recipe to drive quality and consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Operated grills, fryers and ovens to cook food items.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed company recipes and production standards to satisfy customers.

Education

High School Diploma -

Richland High School
Johnstown, PA
06.2020

High School Diploma -

Greater Johnstown Career And Technology Center
Johnstown, PA
06.2020

Skills

  • Departmental Support
  • Mail Sorting
  • Administrative Support
  • Cash Handling
  • Guest Relations
  • Customer Service
  • Verbal and Written Communication
  • Issue Handling
  • Listening Skills
  • Team Collaboration
  • Problem-Solving Skills
  • Technical Support
  • Complex Problem-Solving

Timeline

Front Desk Receptionist

Planet Fitness
08.2020 - Current

Crew Member Cook

McDonald's
03.2020 - 06.2020

High School Diploma -

Richland High School

High School Diploma -

Greater Johnstown Career And Technology Center

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Tyler Tomkosky