Tyler Torchia
Johnstown,PA
Summary
Passionate and respected executive with more than 13 years of proven experience in healthcare management. Enthusiastic in approaching company-wide challenges from various angles and utilizing financial background to deliver effective solutions. Collaborative management style with strong leadership instincts and ability to excel independently. Specialized ability to develop tools for greater efficiency and profitability. Earned reputation as a caring and driven supervisor with a unique ability to motivate and align teams of healthcare professionals across multiple departments to deliver innovative healthcare model in a home and community-based setting.
Overview
24
24
years of professional experience
Work History
Director – Skilled Nursing Unit – Adult Nursing
BAYADA Home Health Care
12.2016 - Current
- Lead office and field staff by demonstrating values and beliefs of The Bayada Way
- Responsible for client outcomes, employee growth and satisfaction, day-to-day operations and financial soundness
- Developed and managed relationships with referral sources to include in person meetings/presentation with healthcare facilities and service coordination entities
- Instrumental in promotion and development of centralized recruiting strategy, partnering with two additional Bayada offices to maximize effectiveness which has led to consistently exceeding recruiting goals for market
- Routinely assisting peers with understanding and utilizing KPI’s
- Successfully managed dual service office, grew both adult nursing and ACSP business with plan to split office which occurred January 2021
- In 2022, established relationship with UPMC and alongside senior management coordinated transition of approx $60k/wk in business to Bayada
- Consistent operational success demonstrated by winning quarterly Top Dove award and finishing in top 10 on SNU leaderboard 12 out of past 13 quarters (inside top 5 every quarter in 2023).
Executive Director
SeniorLIFE
04.2012 - 11.2016
- Promoted to restore program outcomes and growth involving considerable improvements to organizational leadership and direction, compliance oversight and fiscal management
- Accountable for allocation of internal and external resources including utilization of day health center services, home care service, hospital and skilled nursing home care
- Act as liaison to contracted providers to include securing new agreements across three separate markets
- Responsible for all staff recruitment, onboarding, development, terminations and ensuing compliance with personnel regulations
- Direct strategic planning process to include opening day health centers in Indiana and Blair counties
- Work collaboratively with QAPI Coordinator and Medical Director to develop and implement annual quality improvement plans
- Serve as chairperson of Fraud, Waste and Abuse Committee as well as participate in monthly Board of Directors meetings
- Increased census by 320% over 4 years
- Improved annual CMS Audit results as evidenced by reduction in number of citations each year (9 in 2012; 3 in 2013; 1 in 2014; 1 in 2015)
- Consistently achieved superior scores in key quality indicators as compared to programs both in state and across country
- Scored in top one percentile in national PACE satisfaction survey (I-SAT) in both member and caregiver overall satisfaction.
Operations Manager
SeniorLIFE Management
11.2010 - 04.2012
- Worked directly with Chief Operating Officer (COO) and Regional Operations Director to assist with management and oversight of multiple business lines to include LIFE programs, Adult Day Care programs, transportation services, home care services and contracted pharmacy
- Compiled, analyzed and reported fiscal and operational data to COO and Board of Directors
- Developed new tracking systems to maximize revenue and improve quality data reporting
- Conducted on-site mock audits and served as interim director at both Adult Day Care and LIFE facilities
- Assisted in development of program expansion through Alterative Care Settings (ACS) to include ensuing regulatory compliance, personnel management and coordination of care between LIFE and ACS services
- Established provider network consisting of healthcare specialists, skilled nursing facilities and hospital systems for SeniorLIFE York
- Presented program initiatives to senior level staff during quarterly staff meetings
- Trained new executive directors on regulatory compliance to include PACE regulations, PA Adult Day regulations and FWA plan.
Office Manager/Accountant
Gallucci Sanitation/Interstate Waste
09.2009 - 11.2010
- Oversaw day-to-day operations of local waste management company as well as responsible for payroll and AP/AR
- Worked with owner and independent CPA to process sale of company to national chain (Interstate Waste)
- Hired by Interstate Waste to assist senior executives with transfer of operations.
Accountant
JWF Industries
10.2008 - 08.2009
- Staff accountant responsible for financial records of 22 subsidiary companies within JFW organizations to include payroll and AP/AR
- Prepared/reviewed income statements and balance sheets and reported fiscal data directly to ownership.
Bartender/Cook
The Bistro
01.2000 - 01.2008
- Worked for family-owned restaurant throughout high school and college instilling important core values such as customer service, discipline, accountability and strong work ethic.
Education
Master of Business Administration - Healthcare Management
Saint Francis University
Loretto, PA01.2013
Bachelor of Arts - Business/Accounting
University of Pittsburgh at Johnstown
Johnstown, PA01.2008
Skills
Builds Effective Teams
Timeline
Director – Skilled Nursing Unit – Adult Nursing
BAYADA Home Health Care
12.2016 - Current
Executive Director
SeniorLIFE
04.2012 - 11.2016
Operations Manager
SeniorLIFE Management
11.2010 - 04.2012
Office Manager/Accountant
Gallucci Sanitation/Interstate Waste
09.2009 - 11.2010
Accountant
JWF Industries
10.2008 - 08.2009
Bartender/Cook
The Bistro
01.2000 - 01.2008
Master of Business Administration - Healthcare Management
Saint Francis University
Bachelor of Arts - Business/Accounting
University of Pittsburgh at Johnstown
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