Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Townsend

Torrance,CA

Summary

Results-driven professional with over 15 years of experience in multiple fields and always focus on detail for the task at hand to show both my employer and client a performance they should want and expect out of a good employee. Skilled in completing physically-demanding work with great planning, multitasking and problem-solving abilities. Expert in operating wide range of tools, gauges and equipment to complete maintenance and repair actions. Understands unique needs of different mechanical systems and executes quality repairs. History of completing work orders on time. Exceptional communication with customer service,support and sales with knowledgeably being able to answer any questions and explaining any instructions or safety concerns always appreciated by customers and coworkers alike

Overview

16
16
years of professional experience

Work History

Motorcycle Mechanic

Kees Customs Quality Auto And Motorcycles
02.2015 - Current
  • Repaired or modified motorcycle frame, enhancing durability and structural integrity.
  • Dismantled and rebuilt engines to diagnose and repair problems.
  • Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
  • Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
  • Performed brake repairs and servicing for effective and safe braking.
  • Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
  • Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
  • Operated diagnostic equipment to better educate customers on problems with their vehicles.
  • Performed maintenance on different categories and brands of motorcycles.
  • Cleaned, sanded, repaired and replaced engine parts before reassembly.
  • Fabricated parts and components for repairs to motorcycle frame adding support and durability.
  • Disassembled subassembly units checking alignment, freedom of movement and corrosion control.
  • Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
  • Replaced defective parts using hand or powers tools, arbor presses and flexible power presses.
  • Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
  • Sold parts fabricated in-house to clients and distributors to enhance profits and promote long-term loyalty.
  • Worked with clients to develop plans for ordering, installing and aligning parts and performing detail work.
  • Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
  • Mounted, balanced or checked tire condition or pressure.
  • Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks and transmissions.

Journeyman Carpenter, General Construction

CIA Custom Design Alterations Construction Co
02.2019 - 11.2021
  • Read and interpreted blueprints, sketches and specifications to understand job.
  • Installed and repaired woodwork, millwork and cabinetry.
  • Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Repair Technician/Shift Lead/Sales

I And I Sports Supply
01.2015 - 12.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Ensured high customer satisfaction through efficient handling of product returns.
  • Managed opening and closing procedures.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Reduced device downtime with regular maintenance and preventative measures.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
  • Expanded technical knowledge through continuous education in industry developments and trends.
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
  • Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
  • Installed and programmed variety of consumer products.
  • Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
  • Reduced repeat repair rates, meticulously testing devices post-repair to confirm resolution of all issues.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Mechanic/Customer Service

Moto Classic Garage
02.2016 - 11.2016
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Disassembled defective parts to make proper repairs.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.

Mechanic/Customer Service

Sea Mist Bike Rentals
06.2012 - 10.2014
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Disassembled defective parts to make proper repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Ordered repair parts quickly to prevent delays in projects and repair work.

Journeyman Roofer

Gutters By Ruby Roofing And Rain Gutters
09.2009 - 02.2012
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Inspected problem roofs to determine best repair procedures.
  • Submitted accurate monthly billings based on contract requirements.
  • Supported construction manager with materials, schedule and cost information.
  • Repaired and replaced antique roofing for [Number]-year old buildings.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Safely used all tools and equipment to prevent worksite injuries.
  • Repaired and restored roofing of residential and apartment buildings.

Education

Motorcycle Mechanical Technician Certification - Automotive Mechanics, Motorcycle Mechanics

Los Angeles Trade Technical College
Los Angeles, CA
2014

High School Diploma -

Santa Monica High School
Santa Monica, CA
2008

Skills

  • Client Service
  • Troubleshooting skills
  • Technical expertise
  • Modifications experience
  • Conflict resolution
  • Flexible & Adaptable
  • Good listening skills
  • Interpersonal Communication
  • Training & Development
  • Organization and Time management
  • Physical Agility and Coordination
  • Loading and Unloading Systems
  • Team Player
  • Verbal Communication
  • Safety-First Mentality
  • Material Loading and Unloading
  • Situational Awareness
  • Physical Strength and Stamina
  • CDL License
  • Punctual and Dependable
  • Hand and Power Tools
  • Attention to Detail
  • Heavy Lifting

Timeline

Journeyman Carpenter, General Construction

CIA Custom Design Alterations Construction Co
02.2019 - 11.2021

Mechanic/Customer Service

Moto Classic Garage
02.2016 - 11.2016

Motorcycle Mechanic

Kees Customs Quality Auto And Motorcycles
02.2015 - Current

Repair Technician/Shift Lead/Sales

I And I Sports Supply
01.2015 - 12.2018

Mechanic/Customer Service

Sea Mist Bike Rentals
06.2012 - 10.2014

Journeyman Roofer

Gutters By Ruby Roofing And Rain Gutters
09.2009 - 02.2012

High School Diploma -

Santa Monica High School

Motorcycle Mechanical Technician Certification - Automotive Mechanics, Motorcycle Mechanics

Los Angeles Trade Technical College
Tyler Townsend