Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tyler Troquille

Terre Haute,IN

Summary

Dynamic retail professional with a proven track record at Big Red Liquors, excelling in customer service and team leadership. Enhanced store profitability through innovative merchandising and effective inventory control, achieving significant improvements in customer satisfaction ratings. Adept at problem-solving and fostering a collaborative work environment to drive sales and operational efficiency.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Shoe Carnival
01.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Lead Sales Associate

Dollar General Market
07.2022 - 01.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Store Manager

Big Red Liquors
02.2019 - 07.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.

Store Manager

Cricket Wireless
04.2018 - 02.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Education

High School Diploma -

North Vigo High School
Terre Haute, IN

No Degree - Teaching

Ivy Tech Community College of Indiana
Terre Haute, IN

Skills

  • Customer service and engagement
  • Problem-solving
  • Retail operations
  • Inventory control
  • Store organization
  • Team building and leadership
  • Attention to detail
  • Upselling and cross selling

Interests

  • Animal Care
  • Coding and Programming
  • Artificial Intelligence (AI) and Machine Learning
  • Anime and comics

Timeline

Assistant Store Manager

Shoe Carnival
01.2023 - Current

Lead Sales Associate

Dollar General Market
07.2022 - 01.2023

Store Manager

Big Red Liquors
02.2019 - 07.2022

Store Manager

Cricket Wireless
04.2018 - 02.2019

High School Diploma -

North Vigo High School

No Degree - Teaching

Ivy Tech Community College of Indiana

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Tyler Troquille