Tyler Underwood
Keokuk,IA
Summary
Hard working, very driven person. 3 Years of work experience in customer service. IT/Cybersecurity experience through the University of Northern Iowa. Dedicated to delivering quality service to customers no matter the task.
Overview
4
4
years of professional experience
Work History
Waiter/Bartender
The Hawkeye Restaurant
08.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor in Training
Thomas L. Cardellas
01.2021 - 08.2021
- Partnered with management to coach, discipline and manage employees.
- Assisted in leading each shift by delegating duties and assigning specific tasks to over 15 employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Waiter
Pizza Hut
05.2019 - 11.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
Education
High School Diploma -
Keokuk High School
Keokuk, IA05.2021
Skills
- Custom Drink Preparation
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Quality Standards
- Sales Strategies
- Web Applications
- Hardware and Software Monitoring
- Compliance with Security Requirements
- Computer Forensics
- Analyzing Systems
Timeline
Waiter/Bartender
The Hawkeye Restaurant
08.2021 - 05.2023
Supervisor in Training
Thomas L. Cardellas
01.2021 - 08.2021
Waiter
Pizza Hut
05.2019 - 11.2020
High School Diploma -
Keokuk High School
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