Tyler Valencia
Pueblo,CO
Summary
Dynamic leader with a proven track record at Prutch’s Garage Door, adept in customer relationship management and leveraging Microsoft Office Suite to enhance operational efficiency. Skilled in fostering team growth, achieving over 100% customer satisfaction, and adept at problem-solving and detailed records maintenance. Passionate about continuous improvement and diversity.
Overview
7
7
years of professional experience
Work History
Garage Door Service Technician
Prutch’s Garage Door
07.2023 - Current
- Inspect, analyze, and troubleshoot systems and equipment
- Read repair manuals and strategize with other professionals
- Run tests, diagnose, and interpret results to make effective recommendations
- Write up reports, follow safety regulations, and create maintenance plans
- Provide an above average customer experience
Area Manager
Baskin Robbins
04.2023 - 07.2023
- Oversaw operations in multiple locations
- Recruited, coached, and developed teams of up to 32 people to ensure customer and sales goals were met and exceeded
- Ensured Franchisee followed Business standards
- Visited store to evaluate cleanliness and efficiency
Cultivation Manager
Magnolia Farms LLC
04.2022 - 02.2023
- Enforce compliance, safety, and company policies
- Manage and oversee 15 employee activities for all farm operations
- Responsible for all supply and equipment purchasing
Cultivation Manager/ Inventory Manager
Pope Valley Farms LLC (Cannatek)
09.2019 - 03.2022
- Manage a 7,200-plant count split between two separate farms owned by the same company
- Managed all scheduling for all 16 employees for both farm locations
- Implement all facets of inventory process and control
- Perform functions using METRC API
- Proactively monitor quality of service and customer relations
Production Manager
CWC Soil
06.2018 - 08.2019
- Manage a team of 9 team members
- Manage delivery process
- Provide customer care
Education
Bachelor of Science - Business Administration, Business Management
Colorado State University
Pueblo, Colorado05.2020
Skills
- Effective Communicator
- Problem Solver
- Ability to adapt to changing priorities
- Capable of remaining on task to completion
- Proficient use of Microsoft Outlook
- Proficient use of Microsoft Word
- Proficient use of Microsoft Excel
- Proficient use of Microsoft Power Point
- Proficient use of Kronos
- Performance Management
- Detailed Records Maintenance
- Able to maintain confidentiality in all situations
- Respect and celebrate diversity
- Demonstrate appropriate emotional intelligence
- Constant Growth Mindset
- Customer service
- Customer relationship management
Affiliations
- 5 years of event coordinating and planning
- manage an non profit organization
References
References available upon request.
Timeline
Garage Door Service Technician
Prutch’s Garage Door
07.2023 - Current
Area Manager
Baskin Robbins
04.2023 - 07.2023
Cultivation Manager
Magnolia Farms LLC
04.2022 - 02.2023
Cultivation Manager/ Inventory Manager
Pope Valley Farms LLC (Cannatek)
09.2019 - 03.2022
Production Manager
CWC Soil
06.2018 - 08.2019
Bachelor of Science - Business Administration, Business Management
Colorado State University
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