Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Vindelov

San Diego,CA

Summary

Personable and dedicated Client Service Specialist with extensive experience in the service and support industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Advisor Support Specialist

Charles Schwab & Co
San Diego, California
10.2022 - 04.2025
  • Resolved advisor inquiries and issues efficiently through active listening.
  • Utilized ticketing systems to track and prioritize advisor requests efficiently.
  • Collaborated with teams to escalate unresolved issues effectively.
  • Assisted advisors in troubleshooting connectivity and installation challenges.
  • Supported advisors with billing, access, and account issues.
  • Delivered remote assistance for technical issues using screen sharing.
  • Coordinated with third-party vendors when necessary to resolve advisor issues.
  • Participated in team meetings to discuss strategies for improving advisor experience.
  • Maintained positive working relationship with fellow teammates and management.
  • Documented advisor interactions in detail for future reference.
  • Maintained up-to-date knowledge of company services, policies, and procedures.

Client Service Specialist

Fashionphile
Carlsbad, CA
08.2021 - 09.2022
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Trained new employees to promote overall team productivity and consistent service.
  • Oversaw shipping channel to prevent order discrepancies and ensure all orders were shipped in a timely manner.
  • Learned the overall roles and functions of all departments including: Procurement, Authentication, Shipping, Receiving, Risk, and Neiman Marcus Partnership
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Customer Service Representative

PreviewFirst
Rancho Bernardo, CA
07.2020 - 02.2021
  • Handled in-bound and out-bound calls with Real Estate Agents looking to book photography and media services for up-and-coming listings
  • Managed scheduling calendar for photographers throughout Southern California
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Set up and activate Agent accounts to handle service requests and provide complimentary virtual tours
  • Utilized multi-tasking in order to handle calls, property research, scheduling and payment processing

Team Lead

Indochino
La Jolla, CA
07.2019 - 04.2020
  • Achieved sales goal of $135,000 within first 6 months by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
  • Trained and developed Style Guides in company processes, product knowledge, customer service and selling techniques
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Submitted reports to senior management in order to aid in business decision-making and planning
  • Assessed job applications and made hiring recommendation to bring in top candidates for key vacancies

Customer Service Representative

Geico
Poway, CA
02.2019 - 06.2019
  • Skillfully and patiently explained coverage options to policyholders, answering any questions or concerns
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Reviewed existing policies to gather information on financial needs and discuss any existing coverage
  • Analyzed customer needs and provided best options, upselling products and services
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis

Administrative Assistant

Premier Business Centers
La Jolla, CA
05.2018 - 08.2018
  • Properly and professionally responded to customer service needs including telephone and in-person requests
  • Operated multi-line phone system for internal and external clients including: screening phone calls, facilitating client communications to respected personnel and following up with clients
  • Scheduled, organized and prepared conference rooms for client-requested needs
  • Handled client contracts, remaining credits and booked conference rooms through MRBS
  • Managed office inventory through ordering and restocking office supplies, snacks and hardware

Key Holder

Saks Fifth Avenue
San Diego, CA
10.2017 - 03.2018
  • Ensured delivery of exceptional customer service and the achievement of sales goals and key selling metrics
  • Cultivated a comprehensive training program in order to hold associates accountable on processes, tasks and product knowledge
  • Engaged customers and ensured stores daily, weekly and monthly goals were met with email capture and loyalty program participation
  • Accountable for all month-end paperwork
  • Ensured all daily audits, special pay and transfers were processed accurately and efficiently

Supervisor

Banana Republic
La Jolla, CA
04.2017 - 08.2017
  • Worked closely with leadership team to measure the success of brand initiatives, in store trends and market insights to drive sales
  • Helped establish effective relationships to build brand loyalty
  • Supported the team in executing operational excellence by leveraging a customer centric mindset
  • Responsible for the development of the company through hiring and training platforms
  • Created weekly store schedule

Women's Designer Sales

Nordstrom
San Diego, CA
11.2014 - 02.2017
  • Attentive sales person dedicated to creating memorable and rewarding shopping experiences for all customers
  • Consistently seek new fashion and product knowledge to act as an expert for the customer
  • Achieved strategic company objectives and visual merchandising consistency while remaining knowledgeable in all visual merchandising strategies and current trends
  • Set and achieve personal sales goals while supporting the goals of the team
  • Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment

Education

Bachelor of Science - Fashion Marketing and Management

The Art Institute of California
2015

High School Diploma -

Murrieta Valley High School
Murrieta, CA
06.2010

Skills

  • Self-motivated
  • Dependable
  • Motivational leader
  • Quick learner
  • Detail-oriented
  • Written communication
  • Verbal communication
  • Strategic thinking
  • Willingness to learn
  • Training and development
  • Technical support
  • Client engagement
  • Conflict resolution
  • IT ticket documentation
  • Call management
  • Troubleshooting and Diagnostics
  • Relationship building
  • Administrative support

Timeline

Advisor Support Specialist

Charles Schwab & Co
10.2022 - 04.2025

Client Service Specialist

Fashionphile
08.2021 - 09.2022

Customer Service Representative

PreviewFirst
07.2020 - 02.2021

Team Lead

Indochino
07.2019 - 04.2020

Customer Service Representative

Geico
02.2019 - 06.2019

Administrative Assistant

Premier Business Centers
05.2018 - 08.2018

Key Holder

Saks Fifth Avenue
10.2017 - 03.2018

Supervisor

Banana Republic
04.2017 - 08.2017

Women's Designer Sales

Nordstrom
11.2014 - 02.2017

Bachelor of Science - Fashion Marketing and Management

The Art Institute of California

High School Diploma -

Murrieta Valley High School

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