Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Generic

Tyler Walters

Auburndale,FL

Summary

Dynamic Customer Service Manager with a proven track record at Southeastern Grocers, excelling in staff training and decision-making. Enhanced customer satisfaction through effective complaint resolution and optimized scheduling. Skilled in cash handling and time management, fostering a high-performing team dedicated to exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Southeastern Grocers
07.2023 - 07.2025
  • Managed customer inquiries, ensuring prompt resolution and enhancing overall satisfaction.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Oversaw scheduling to optimize staff coverage during peak hours, improving response times.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Front End Team Lead

Southeastern Grocers
07.2021 - 07.2023
  • Processed cash and credit transactions efficiently, ensuring accurate end-of-shift reconciliation.
  • Maintained clean and organized checkout areas, enhancing customer experience and store appearance.
  • Assisted customers with product inquiries, providing knowledgeable support to boost sales.
  • Trained new cashiers on operational procedures and customer service standards, fostering team development.

Customer Service Associate

Target
06.2019 - 06.2021
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Education

Tenoroc High School
Lakeland, FL

Skills

  • Microsoft outlook, word, and Excel
  • Time management
  • Decision-making
  • Cash handling
  • Handling escalations
  • Staff training
  • Training and coaching

Accomplishments

  • Drove record-high KPI improvements that elevated the store's ranking in the district
  • Won "Most Improved" in guest surveys and OSAT award in 2024.
  • Supervised and direct leader of team of 25 staff members including cashiers, baggers, customer service staff, and pricing associates

Certification

  • Certified Food Safety Manager, National Registry of Food Safety Professionals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Manager

Southeastern Grocers
07.2023 - 07.2025

Front End Team Lead

Southeastern Grocers
07.2021 - 07.2023

Customer Service Associate

Target
06.2019 - 06.2021

Tenoroc High School

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