Tyler Washington
Customer Service Representative
Birmingham,AL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Friendly customer service representative with 10 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering ensure data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Marriott International
01.2022 - Current
- Greet customers, answer phone to clients, send emails, make reservations, check in and outs.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Sorted, received, and distributed mail correspondence between departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Maintained confidentiality of sensitive data to protect customer and business information
Customer Service Representative
Check N Go
01.2016 - 12.2021
- Responsible for greeting customers, filing paper work, doing payday and installment loans
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved accounting, service and delivery concerns
- Reached out to customers after completed sales to suggest additional service or product purchases
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Answered constant flow of customer calls with minimal wait times
Education
High School Diploma -
Shades Valley High School
Irondale, AL05.2012
Skills
- Data entry
- Cash handling
- Front desk
- Sales
- Microsoft Word
- Adobe Acrobat
- Inbound Customer Calls
- Call Volume Analysis
- Telephone etiquette
- Scheduling
Additional Information
- Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Marriott International
01.2022 - Current
Customer Service Representative
Check N Go
01.2016 - 12.2021
High School Diploma -
Shades Valley High School
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