Tyler Wiggins
Retail Management
Brunswick,OH
Summary
Studious retail manager offering 4+ years of extensive experience in big box retail . Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. As well as deep knowledge of the retail space.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Save-A-Lot
02.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
Customer Service Manager
Walmart
10.2019 - 02.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Overnight Support Manager
Walmart
08.2017 - 10.2019
- Oversaw third shift store operations (stocking, modular resets, merchandising)
- Completed inventory management and merchandising for whole store totaling 45mm
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
- Implemented new security measures that successfully reduced shrink within store.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Department Manager
Walmart
04.2017 - 08.2017
- Analyzed and interpreted store trends to facilitate planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Electronics Sales Associate
Walmart
05.2015 - 04.2017
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked to see if requested items were available from store's inventory.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Copley High School
Copley, OH 08.2011 - 06.2014
Skills
Relationship building and management
Timeline
Assistant Store Manager
Save-A-Lot
02.2020 - Current
Customer Service Manager
Walmart
10.2019 - 02.2020
Overnight Support Manager
Walmart
08.2017 - 10.2019
Department Manager
Walmart
04.2017 - 08.2017
Electronics Sales Associate
Walmart
05.2015 - 04.2017
High School Diploma -
Copley High School
08.2011 - 06.2014
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