Summary
Skills
Work History
Education
Languages
Overview
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Morgan Jones

Morgan Jones

Cabot,AR

Summary

Highly adept, results-oriented leader committed to optimizing operational processes to drive cost reduction and enhance organizational effectiveness. Demonstrates exceptional problem-solving abilities and a proactive approach to decision-making, consistently leveraging sound judgment to drive positive outcomes and contribute to company achievements. Skilled in independently assessing situations and implementing strategic solutions that foster efficiency and bolster overall success.

Skills

  • Corporate Communications
  • Staff Training and Development
  • Budgeting and forecasting
  • Sales strategy
  • Customer service
  • Conflict resolution
  • Team leadership
  • Account Management
  • Business Administration
  • Customer Retention
  • Staff Motivation
  • Budget Analysis
  • Sales Team Development
  • Staff Training

Work History

GM

Anytime Fitness
06.2022 - Current
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Drove revenue growth through 40 + execution of targeted marketing campaigns designed to attract new clientele.
  • Fostered positive work environment to improve team morale and productivity levels.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with new members.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
  • Championed staff performance recognition initiatives, promoting culture of continuous learning and professional development within organization.
  • Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Interacted well with customers to build connections and nurture relationships.

Admissions Representative Lead

Hendrick Health
02.2021 - 05.2022
  • Streamlined registration processes by implementing efficient online systems and reducing wait times.
  • Improved patient care by efficiently managing medical records and maintaining accurate documentation.
  • Enhanced diagnostic accuracy through thorough physical examinations and comprehensive patient histories.
  • Streamlined clinic operations by implementing effective scheduling and appointment systems.
  • Reduced hospital readmissions by providing comprehensive discharge instructions and follow-up care.
  • Fostered strong relationships with patients, resulting in increased trust and adherence to treatment recommendations.
  • Facilitated timely referrals to specialists, optimizing patient access to appropriate care.
  • Contributed to ongoing professional development by attending relevant conferences, seminars, and workshops.
  • Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
  • Assisted in streamlining office operations by training new staff members on policies and procedures.
  • Managed challenging cases effectively by collaborating closely with colleagues and utilizing available resources for additional guidance when needed.
  • Spearheaded quality improvement initiatives within clinical setting, leading to enhanced patient satisfaction scores.
  • Expedited communication between healthcare providers through diligent record-keeping practices and concise written summaries of each case''s progressions.

Sales Manager

American Eagle Outfitters
03.2017 - 01.2021
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Evaluated competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Bar Manager

Cypress Street Station
01.2015 - 03.2018
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Created a welcoming atmosphere, fostering loyal customer base and repeat business.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Managed financial aspects of business, including budgeting, forecasting, and reporting.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Education

Bachelor of Science - Health Sciences

American Public University System
Charles Town, WV
05.2024

Languages

Spanish
Limited Working

Overview

9
9
years of professional experience

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Morgan Jones