Tyler Williams
Memphis,TN
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Support Manager- Remote
Bestie Boutique, LLC
Kansas City, KS
05.2021 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
Customer Support Associate
Finish Line
Cordova, TN
05.2021 - 12.2021
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
Education
Bachelor of Science - Nursing
Baptist School of Nursing
Memphis, TN04.2024
Associate of Applied Science - Nursing Science
Meridian Community College
Meridian, MS05.2021
Skills
- Interdepartmental Collaboration
- Operating Procedures and Policies
- Problem Solving
- Product and Service Promotion
- Relationship Building
- Customer Service
Affiliations
- International Council of Nurses
- American Society of Safety Professionals
Timeline
Customer Support Manager- Remote
Bestie Boutique, LLC
05.2021 - Current
Customer Support Associate
Finish Line
05.2021 - 12.2021
Bachelor of Science - Nursing
Baptist School of Nursing
Associate of Applied Science - Nursing Science
Meridian Community College