Tyler Williams
Port St. Lucie,FL
Summary
Dedicated firefighter with proven abilities in structural firefighting, first aid, and emergency response. Committed to ensuring fire safety and team collaboration in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Firefighter
Osceola County Fire Rescue
01.2025 - Current
- Responded to emergency calls and performed fire suppression operations.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Conducted inspections of firefighting equipment and maintained readiness standards.
- Participated in training exercises to enhance firefighting techniques and safety protocols.
Customer Service Representative
Publix
02.2023 - 01.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection and recommendations to enhance shopping experience.
- Collaborated with team members to ensure efficient store operations and maintain inventory levels.
- Trained new employees on customer service protocols and store policies for consistent performance.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming environment for customers.
- Handled cash transactions accurately while adhering to company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Manager
Chic-Fil-A
09.2021 - 06.2022
- Led customer service team to enhance guest experiences and drive satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Collaborated with management to develop strategies for increasing sales through enhanced service quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Implemented operational improvements resulting in streamlined service processes.
- Resolved escalated customer inquiries, ensuring prompt and effective solutions.
Education
High School Diploma -
Wellington Community High School
Wellington, FL05-2021
Skills
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Fitness and agility
- Medical equipment usage
- Firefighting activities
Timeline
Firefighter
Osceola County Fire Rescue
01.2025 - Current
Customer Service Representative
Publix
02.2023 - 01.2025
Customer Service Manager
Chic-Fil-A
09.2021 - 06.2022
High School Diploma -
Wellington Community High School