Tyler Williams
Beaumont,CA
Summary
I’m a dynamic professional with a knack for operations management and digital marketing, especially from time at Lexvor Wireless. I’ve excelled at improving customer relationships and crafting targeted advertising strategies that significantly boost engagement. I’m also skilled in managing documentation and fostering team development. It takes a confident approach to driving business growth and enhancing service delivery.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Assistant Manager/Marketing Executive
Action Plumbing Supply
01.2018 - Current
- Kept warehouse and associated outside areas neat and clean.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Lifted and carried packages weighing up to 80
- pounds.
- Displayed very good communication and customer service skills.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Monitored traffic conditions to proactively suggest reroutes to avoid delays.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
- Helped train new employees in safe practices and warehouse procedures.
- Scanned and tracked packages for delivery accuracy and security.
- Assembled pallets and crates for secure transportation of materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Established targets for social media platforms to reflect business objectives.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Head of Marketing/Customer Service Representative
Lexvor Wireless
10.2020 - 09.2023
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Developed innovative and targeted collateral to support overall branding objectives.
- Conducted market research to identify customer needs and preferences.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and implemented targeted digital strategy to improve business performance.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Albertsons
01.2016 - 01.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Stocker
CVS Pharmacy
02.2015 - 05.2016
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
High School Diploma -
Norco College
Norco, CA10.2016
High School Diploma -
Fresno State Bulldogs
Fresno, CA08.2016
Skills
- Documentation Management
- Product and service knowledge
- Operations Management
- Employee Performance Evaluations
- Customer Relations
- Workload Management
- Marketing knowledge
- Advertising
- Digital Marketing
- Social Media
- Customer service abilities
Timeline
Head of Marketing/Customer Service Representative
Lexvor Wireless
10.2020 - 09.2023
Delivery Driver/Assistant Manager/Marketing Executive
Action Plumbing Supply
01.2018 - Current
Cashier
Albertsons
01.2016 - 01.2018
Stocker
CVS Pharmacy
02.2015 - 05.2016
High School Diploma -
Norco College
High School Diploma -
Fresno State Bulldogs
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