Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tyler Williams

Tyler Williams

Creswell,NC

Summary

Result-oriented IT professional with extensive experience in service desk support and leadership roles, seeking to leverage technical expertise and leadership skills as an IT Service Desk Tech. Dedicated to ensuring the smooth operation of IT services and delivering exceptional customer service to end-users.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician

Chowan EMS
01.2022 - 11.2024
  • Administered emergency health services within designated county.

Program Manager

Visionary Integration Professionals
08.2019 - 08.2020
  • Ensured accurate recording of employee work hours.
  • Developed task schedules for field staff.
  • Organized and assessed employee performance.
  • Executed IT equipment installations and software acquisitions.
  • Coordinated purchase of technology assets.
  • Enhance IT policies and Standard Operating Procedures for Asset management.

Help Desk Tier 2

DMG Federal
08.2016 - 08.2019
  • Offered primary support for troubleshooting PC hardware, software, and network concerns via phone and email.
  • Streamlined service desk operations with comprehensive procedural updates.
  • Monitored service desk performance metrics to enhance efficiency.
  • Deployed pre-packaged software utilizing distribution tools and processes.
  • Delivered hands-on support for IT infrastructure encompassing hardware, software, and network systems.
  • Organized regular meetings to maintain high standards in service desk operations.
  • Handled advanced IT problem-solving as the escalation lead, guaranteeing swift resolutions to uphold workflow efficiency.
  • Prioritized incoming trouble tickets and scheduled investigations.

Education

Associate degree - Cybersecurity

Southern New Hampshire University
Hooksett, NH
05.2024

Skills

  • Strong technical knowledge of computer systems, hardware, networks, and software applications
  • Experience with software deployment and automation tools, service desk software, and ticketing systems
  • Software developer student
  • Familiarity with desktop and server operating systems, Microsoft Office 365, Teams, Active Directory, VMware Virtualization, and mobile device management tools
  • Exceptional troubleshooting and problem-solving skills
  • Excellent written and oral communication skills, with the ability to effectively communicate technical information to non-technical stakeholders
  • Proven leadership and mentoring abilities, with a collaborative approach to achieving results
  • Superior customer service skills and the ability to handle stressful situations with professionalism
  • Adaptable
  • Overachiever

Certification

Emergency medical technician - 2021 - 2025


Microsoft excel & access

Timeline

Emergency Medical Technician

Chowan EMS
01.2022 - 11.2024

Program Manager

Visionary Integration Professionals
08.2019 - 08.2020

Help Desk Tier 2

DMG Federal
08.2016 - 08.2019

Associate degree - Cybersecurity

Southern New Hampshire University

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