TYLER WILLIAMS
Vine Grove,KY
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
11
11
years of professional experience
Work History
Contract Specialist
Mission Installation Contracting Command
Fort Knox, KY
06.2023 - Current
- Developed procurement plans and packages to drive consistent acquisition of government contracts.
- Analyzed bids, evaluated audit reports, and performed price assessments to support effective negotiations.
- Achieved 98% compliance with regulations by managing procurement processes for annual contracts.
- Oversaw acquisition of government contracts, achieving over $2 million in cost savings through optimization.
- Successfully secured and managed government contracts worth $500 thousand, demonstrating expertise in procurement.
Information Management Officer
Gemini Tech Services LLC
Fort Knox, KY
06.2021 - 06.2023
- Promoted growth and management of IT initiatives through effective network support and maintenance activities.
- Ensured high network quality by diagnosing and repairing networking components using specialized software.
- Prepared and updated technical documentation outlining network changes and installations.
- Administered databases, ensuring optimal performance and security protocols.
- Trained users on network applications, software, and related systems to enhance overall proficiency.
- Supported over 20,000 military personnel by maintaining technological readiness and facilitating support.
WPS Analyst
R.I. Canning for Honeywell
Charlotte, NC
03.2020 - 05.2021
- Guaranteed the accurate execution of all data backups and disaster recovery tasks by diagnosing, troubleshooting, and resolving all issues identified within company software, hardware, networks, and systems.
- Ensured total functionality of all computer hardware, OS software, and networking software by accurately designing, configuring, testing, and replacing (defective) components as needed.
- Optimized daily productivity and workflow by using exceptional communication, interpersonal, and customer service skills to promote the consistent use of a ticket tracking system (Service Now) to timely resolve customer issues.
- During the initial stages of the pandemic, supported ~100,000 users globally by implementing and providing comprehensive work from home (WFH) procedures.
- Guaranteed the constant and successful communication of all end users, across more than 300 global sites, by applying and integrating new WFH processes.
- Ensured accurate output of all tasks performed throughout the organization by enforcing proper VPN configurations and timely distributing fully operable end-user laptops, with the proper setups, to employees within numerous company sections.
IT Specialist
United States Army
Multiple Locations
07.2014 - 09.2019
- Provided IT leadership during diagnosis, troubleshooting, and implementation of changes across all computer platforms.
- Conducted network setups and shutdowns, evaluating IT systems and implementing solutions after modifying codes.
- Administered personnel security files, troubleshot calls, and created accounts as Senior Helpdesk Technician.
- Trained users on system applications, guiding them in data gathering and interpreting network requirements.
- Ensured mission readiness of 10-member team by overseeing professional development initiatives.
- Integrated management expertise to execute projects focused on developing engineering test labs and maintaining private networks.
Education
Master of Business Administration (MBA) - DoD Project Management
American Military University
Charles Town, WV01.2023
Bachelor of Science - Sports Management
American Military University
Charles Town, WV01.2022
Skills
- Project Management
- Team Collaboration
- Data Analysis
- Data Management
- Information technology support
- Contract procurement
- System evaluation methodologies
- Procurement strategy
Timeline
Contract Specialist
Mission Installation Contracting Command
06.2023 - Current
Information Management Officer
Gemini Tech Services LLC
06.2021 - 06.2023
WPS Analyst
R.I. Canning for Honeywell
03.2020 - 05.2021
IT Specialist
United States Army
07.2014 - 09.2019
Master of Business Administration (MBA) - DoD Project Management
American Military University
Bachelor of Science - Sports Management
American Military University