Tyler Witchard
Huntsville
Summary
Detail-oriented IT Technician specializing in end-user support and network troubleshooting. Expert in configuring devices, diagnosing system failures, and restoring performance quickly. Thrives in fast-paced environments by adapting to evolving technical challenges, optimizing solutions in real time, and maintaining seamless operations. Combines strong communication skills with technical precision to enhance user experience and system reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technican
National Rural Telecommunications Cooperative
01.2025 - Current
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed over 50 customer calls per day
Security Officer
Redstone Federal Credit Union
12.2023 - 01.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responsible for answering technical alarms and sending them to the proper channels.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Member Service Representative
Planet Fitness
11.2022 - 12.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Associate of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2026
Skills
- End user support
- Network troubleshooting
- Device configuration
- Microsoft Azure
- Troubleshooting
- Adaptability
- Windows 10/11
- Communication
- Monitoring
Certification
Security+ In Progress
Timeline
IT Technican
National Rural Telecommunications Cooperative
01.2025 - Current
Security Officer
Redstone Federal Credit Union
12.2023 - 01.2025
Member Service Representative
Planet Fitness
11.2022 - 12.2023
Associate of Science - Cybersecurity And Information Assurance
Western Governors University