Tyler Woodard
Oak Ridge,LA
Summary
Operations Specialist with experience in developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
11
11
years of professional experience
Work History
Precision Land Management Specialist
WT Equipment
03.2024 - Current
- Provided support to customers using my exceptional communication skills over the phone meanwhile ensuring clients received optimal assistance.
- Executed short notice field deployments and delivered timely results
- Covered a vast territory including Louisiana, Arkansas, Mississippi, Oklahoma, and Texas.
- Successfully sold and installed precision equipment, as well as farming equipment, that met the needs of my valued customers.
L1 Precision Technical Support
CNH Industrial
06.2022 - 02.2024
- Resolved complex software and hardware issues for dealers, enhancing their overall experience.
- Mentored/trained newly hired support technicians, sharing best practices and contributing to a knowledgeable support team.
- Collaborated closely with product development teams, providing valuable input on potential improvements based on customer feedback and support experiences.
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
Precision Land Management Specialist
WT Equipment
11.2015 - 05.2022
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Analyzed, diagnosed and corrected equipment issues in a timely manner.
- Generated reports detailing findings and recommendations.
Shop Assistant
Progressive Tractor & Implement
08.2014 - 09.2015
- Completed daily tasks accurately and on-time to support shop needs.
- Helped team members work optimally by frequently stocking work supplies and tools.
Summer Farm Assistant
LSU AgCenter
06.2013 - 08.2014
- Planned schedule for crop rotation, plantings and harvest.
- Worked on cultivation plans for crop production operations.
Education
Associate of Liberal Arts - Criminal Justice
Louisiana Delta Community College
Monroe, LA05.2018
Skills
- Customer Support
- Operational Procedures
- Operational Efficiency
- Problem-Solving
- Interpersonal Skills
References
Upon request
Timeline
Precision Land Management Specialist
WT Equipment
03.2024 - Current
L1 Precision Technical Support
CNH Industrial
06.2022 - 02.2024
Precision Land Management Specialist
WT Equipment
11.2015 - 05.2022
Shop Assistant
Progressive Tractor & Implement
08.2014 - 09.2015
Summer Farm Assistant
LSU AgCenter
06.2013 - 08.2014
Associate of Liberal Arts - Criminal Justice
Louisiana Delta Community College
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