Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Tyler Woods

Byron Center,MI

Summary

Dynamic Service Technician with a proven track record at GreenMark Equipment, excelling in installation and repair. Recognized for troubleshooting skills and attention to detail, I enhanced customer satisfaction through effective problem resolution and timely service. Committed to continuous improvement, I trained junior technicians, fostering a culture of excellence within the team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service Technician

GreenMark Equipment
08.2019 - Current
  • Operated tools and equipment safely during service tasks.
  • Learned to diagnose and troubleshoot basic technical issues effectively.
  • Assisted in performing routine maintenance on various machinery and systems.
  • Followed safety protocols while executing service requests and repairs.
  • Assist service office with various tasks when needed.
  • Assist coworkrs with diagnostics, IT issues, and repairs when needed.
  • Gained familiarity with customer service practices in technical support environments.
  • Documented service activities and maintained accurate records for future reference.
  • Adapted quickly to new technologies and equipment through hands-on training.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Owner/Operator

Fine Line Equipment Repair
09.2018 - 08.2019
  • Managed daily operations to ensure seamless service delivery and customer satisfaction.
  • Developed and implemented efficient processes to streamline workflow and reduce overhead costs.
  • Analyzed customer feedback to identify areas for improvement and enhance service offerings.
  • Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Performed pickup and delivery of equipment.
  • Repaired and maintained customer equipment.

Equipment Operator

Labazoo Trenching
05.2016 - 09.2018
  • Operated heavy machinery to complete excavation and grading tasks efficiently.
  • Conducted routine maintenance checks to ensure optimal equipment performance.
  • Coordinated with team members to streamline workflow and enhance operational efficiency.
  • Trained new operators on safety protocols and equipment usage best practices.
  • Maintained and cleaned equipment after each job and inspected.
  • Completed minor repairs and replacements of equipment parts to restore functionality.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.

Service Manager

Wolf Kubota
02.2018 - 05.2018
  • Oversaw daily operations to ensure high-quality service delivery and customer satisfaction.
  • Developed and implemented training programs for staff to enhance service skills and operational efficiency.
  • Analyzed customer feedback to identify areas for improvement and enhance service protocols.
  • Coordinated cross-functional teams to streamline service processes, reducing response time for client inquiries.
  • Established performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
  • Managed inventory systems to optimize resource allocation and minimize operational costs.
  • Led strategic planning sessions to align service goals with overall business objectives and market trends.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Truck Driver

Roth Trucking
03.2010 - 10.2016
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

Truck Driver

Northern Logistics
08.2015 - 02.2016
  • Operated and maintained various truck types, ensuring compliance with safety regulations.
  • Planned and executed efficient delivery routes to optimize time and fuel usage.
  • Conducted pre-trip inspections, identifying mechanical issues before they impacted operations.
  • Collaborated with dispatch teams to coordinate load assignments and schedules effectively.
  • Trained new drivers on company policies, safety protocols, and best driving practices.
  • Monitored cargo for security and integrity during transit to prevent damage or loss.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Service Technician

GreenMark Equipment
01.2007 - 08.2015
  • Collaborated with senior technicians to enhance understanding of complex repairs.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.

Firefighter/MFR

Sparta Fire Department
02.2009 - 12.2014
  • Responded to emergency calls, providing rapid support and firefighting assistance in high-pressure environments.
  • Conducted fire prevention inspections, ensuring compliance with safety codes and regulations.
  • Collaborated with team members to execute strategic rescue operations during fires and natural disasters.
  • Trained junior firefighters on equipment usage, safety protocols, and emergency response strategies.
  • Fostered community relationships through educational outreach programs focused on fire safety awareness and prevention initiatives.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.

Education

No Degree -

Rockford Fire Academy
Rockford, MI
04-2009

High School Diploma -

Sparta High School
Sparta, MI
06-2006

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Familiar with most computer programs John Deere and GreenMark uses
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Problem and issue resolution
  • Repair techniques
  • Documentation and reporting
  • Professional and courteous
  • Service reports

Accomplishments

  • Achieved Gold Star/ Master Technician through training with John Deere
  • Documented and resolved parts issues through collaboration between parts and service which lead to higher productivity and profitability at the Jenison location.
  • Resolved product issue through consumer testing.
  • Continuously advancing technicians through training and development.
  • Dedicated to growing GreenMark through exceptional customer service, employee training and inter department collaberation.

Certification

  • CMRT - Certified Maintenance and Reliability Technician
  • Class A Commercial Drivers License.
  • Tanker Endorsement.
  • National Certified Firefighter.
  • Medical first responder (expired)
  • Gold Star/ Master certified John Deere Ag and Turf Division.


Timeline

Service Technician

GreenMark Equipment
08.2019 - Current

Owner/Operator

Fine Line Equipment Repair
09.2018 - 08.2019

Service Manager

Wolf Kubota
02.2018 - 05.2018

Equipment Operator

Labazoo Trenching
05.2016 - 09.2018

Truck Driver

Northern Logistics
08.2015 - 02.2016

Truck Driver

Roth Trucking
03.2010 - 10.2016

Firefighter/MFR

Sparta Fire Department
02.2009 - 12.2014

Service Technician

GreenMark Equipment
01.2007 - 08.2015

No Degree -

Rockford Fire Academy

High School Diploma -

Sparta High School