Tyler Wortham

• I Ensure our new team members are trained at a high level on each of their training shifts. Each training is specifically tailored to different front of house positions.
• I bring mentorship to our team members by providing guidance, support, and feedback. Helping to ensure our core values and standards are top of mind for each team member.
• By following our Pathway policies we ensure we are maintaining the highest level of food safety, presentation, and cleanliness.
• I train team members to deliver exceptional experiences for our guests. Teaching them how to best handle customer inquiries, and how to resolve issues, contributing to a positive outcome.
• I assist management with daily operations, including shift management, helps with bottlenecks to any existing processes, and ensures a positive work environment.

• Records Management - Develops and maintains a records management system and organizational structure of physical and digital records. Organizes and indexes all records to ensure compliance and reliability.
• Policy Development and Compliance - Creating records management policies, and records retention schedules based on current laws and regulations. Audits are necessary to ensure we are meeting all legal requirements. Ensures compliance with industry regulations and company policies through meticulous record-keeping practices.
• Records Lifecycle Management - Monitors Records Throughout their lifecycle from creation to disposition. I oversee the secure destruction of records once their approved for disposition.
• Reduced physical storage costs by digitizing paper-based records and implementing an electronic filing system.
• Improved interdepartmental communication by facilitating easy access to relevant documents and information.

• Provides exceptional customer service in a fast-paced environment, ensuring a positive dining experience for our guests
• I accurately take guest orders and process the transactions efficiently at the register.
• Maintains high food safety and cleanliness standards in compliance with our pathway training ensuring standards are met.
• Prepared and assembled food items quickly and accurately according to company recipes per our pathway training.
• I assist with opening and closing procedures, including stocking supplies and cleaning workstations.
• Resolves customer concerns through our HEARD model, ensuring we meet the needs of our guests.
• Upholds Chick-fil-A’s core values of hospitality, respect, and teamwork.
• Consistently meets or exceeds performance goals, including speed of service and customer satisfaction.

• Greet and welcome all employees, vendors and visitors coming into the building
• Facilitate screening operations of metal detectors and conduct bag inspections
• Ensure security protocols are followed regarding bag check and detector processes.
• Facilitate cafe operations such as set-up, execution, and breakdown of catered meals.
• Assists with the donation of leftover meals to approved charities.
• Monitors cafes to ensure catering options are stocked and reviews badge swipes to ensure accuracy.
• Assists with employee events during busy events seasons. Helps monitor events ensuring for a safe event. Helps with setup and breakdown of events.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Helps assist guests with returns, exchanges, and inquiries efficiently and courteously.

• Processed refunds and transactions following company policies and loss prevention guidelines.

• Assist guests with Target Circle rewards, gift card purchases, and other loyalty programs.

• Handled high volumes of guest interactions, ensuring quick and efficient service during peak hours.

• Collaborated with store team members to complete guest inquiry issues and to find solutions.

• Assist in training new team members on guest service procedures and company policies.

• Supported front-end operations by helping with cashiering, cart retrieval, and self-checkout assistance as needed.