Tyler Young
Columbus,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Duke Energy
03.2021 - 08.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Sales Associate/Customer Service Representative
Hibbets Sports
02.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Automotive Technician Assistant
Mayfields Best for Less Auto Repair Shop
01.2014 - 03.2016
- Performed routine maintenance tasks such as oil changes, tire rotations, and fluid checks to ensure optimal vehicle performance.
- Assisted in complex diagnostic procedures, resulting in accurate identification of automotive issues.
- Continuously expanded knowledge of various automotive makes and models, ensuring accurate diagnosis and repair of a wide range of vehicles.
Education
High School Diploma -
Aberdeen High School
Aberdeen, ID05.2015
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Microsoft Office Suite proficiency
- Inbound Customer Service
Timeline
Customer Service Agent
Duke Energy
03.2021 - 08.2023
Sales Associate/Customer Service Representative
Hibbets Sports
02.2017 - 03.2020
Automotive Technician Assistant
Mayfields Best for Less Auto Repair Shop
01.2014 - 03.2016
High School Diploma -
Aberdeen High School
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