Tyler Ziccardi
San Marcos,TX
Summary
Experienced hospitality professional with a proven track record at Tiff's Treats, skilled in providing exceptional customer service, resolving conflicts, and ensuring a seamless dining experience. Thrives in high-volume environments, leveraging strong verbal communication, multitasking, and teamwork to enhance service efficiency. Adept at leading and uplifting teams to improve operations and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Tiffs Treats
Kyle, TX
05.2024 - Current
- Trained new employees on job duties and company policies.
- Handled employee relations issues such as disciplinary action or terminations.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Delegated tasks among team members according to their strengths and abilities.
- Resolved customer complaints in a professional manner.
Driver
Tiff's Treats
Kyle, TX
06.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Server
Mama Betty's Tex-mex Y Cantina
Austin, TX
06.2022 - 09.2022
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cook
Slapbox Pizzicheria
Austin, TX
02.2021 - 08.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Busser
Morelia's Mexican Grill
Austin, TX
06.2018 - 12.2019
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Expedited food to tables to assist servers during busy periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Education
MBA - Finance
Texas State University
San Marcos12-2025
Skills
- Dish Preparation
- Cool Under Pressure
- Menu Memorization
- Effective Customer Upselling
- High Energy and Stamina
- Conflict and Complaint Resolution
- Ability to Lift 30 Pounds
- Verbal and Written Communication
- High-Volume Dining
Timeline
Manager on Duty
Tiffs Treats
05.2024 - Current
Driver
Tiff's Treats
06.2023 - Current
Server
Mama Betty's Tex-mex Y Cantina
06.2022 - 09.2022
Cook
Slapbox Pizzicheria
02.2021 - 08.2021
Busser
Morelia's Mexican Grill
06.2018 - 12.2019
MBA - Finance
Texas State University
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