Tyler Zimmerman
Grand Island,FL
Summary
Creative thinking Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative / ITM Service Manager
Elite Fire Protection
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Promoted a safety-conscious work environment by adhering to industry-standard safety procedures and using appropriate personal protective equipment during fieldwork.
- Enhanced system reliability by identifying and addressing potential issues with fire sprinkler components during routine maintenance checks.
- Improved fire safety by conducting thorough inspections of fire sprinkler systems in commercial and residential buildings.
- Developed strong working relationships with property managers, building owners, and other stakeholders to facilitate smooth inspection processes.
- Supported project completion within budget constraints by accurately estimating labor hours needed for inspections or repairs during proposal development stages.
Infantryman
US Army National Guard
10.2011 - Current
- Constructed and camouflaged infantry positions and equipment to prevent detection
- Led fire team during infantry dismounted battle drills and situational training exercises
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors
- Trained numerous multinational partners, contractors and foreign nationals on battle drills and techniques to develop warfighting and defense capabilities
- Supervised all logistical functions supporting 2nd Battalion 124th Infantry Division Army National Guard Soldiers
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations
- Led fire teams during battle drills, training exercises and combat missions
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions
- Trained teams on emergency situation preparedness in tactical planning, equipment maintenance and weapon use
- Led basic reconnaissance operations and reported enemy movements to commanding officers
- Maintained 100% accountability of all assigned equipment worth more than 1 million dollars
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Directed logistical training procedures in accordance with military regulations
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Trained in use of tear gas, passive ordnance and explosives
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team performance by implementing tactical strategies and coordinating operations.
- Developed comprehensive training plans to increase soldier proficiency in key skill sets.
- Handled sensitive information with discretion, ensuring security compliance at all times.
- Promoted teamwork among soldiers by providing clear guidance on expectations and responsibilities.
Designer (Sprinkler Service)
Randall Construction ( Randall Fire Protection)
01.2021 - 12.2022
- Sketched outline designs and used CAD programs to create detailed design and specifications
- Researched customer design proposals and requests to evaluate feasibility, cost, and maintenance requirements of designs
- Developed communication documentation to help convey key design aspects to clients
- Managed continuous improvement projects
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Worked with service managers/superintendents to determine project needs and adapt prototypes for testing
- Read and interpreted blueprints and created engineering drawings and sketches
- Designed and optimized mechanical components for wet pipe and dry pipe systems
- Developed manufacturing drawings and oversaw teams of technicians in construction of systems
- Developed concept layout and design using 3D AUTOSPRINK software.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Created compelling visual presentations to effectively communicate complex ideas to clients and stakeholders.
Service Technician/Foreman
Wayne Automatic Fire Sprinkler
08.2016 - 12.2020
- Evaluated systems according to predetermined checklist and noted issues
- Documented all changes and actions in computer-based tracking system
- Cleaned and lubricated parts to keep equipment operating at peak performance
- Performed maintenance duties and safely handled chemicals and solutions
- Inspected equipment to diagnose operational issues
- Installed new sprinkler systems and components in response to service orders, recall actions and manufacturer instructions
- Explained diagnostic findings to customers and outlined repair or service options
- Adhered to safety protocols and policies to reduce workplace hazards
- Demonstrated increased knowledge of company products and equipment
- Gained knowledge of standard equipment, including manufacturer repair guidelines
- Trained customer employees and managers on machine use and maintenance
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices
- Reviewed technical documentation to complete equipment maintenance and repair
- Diagnosed and troubleshot problems, repairing and restoring systems to proper operation
- Evaluated systems according to predetermined checklist and noted issues
- Documented all changes and actions in computer-based tracking system
- Inspected equipment to diagnose operational issues
- Performed maintenance duties and safely handled chemicals and solutions.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
High School Diploma -
Umatilla High School
Umatilla, FL06.2012
Skills
- Computer-Aided Design (CAD)
- Project Management
- Customer Relationship Building
- Product and service knowledge
Certification
ACE Level 2 ITM For Fire Sprinkler Systems
Timeline
Sales Representative / ITM Service Manager
Elite Fire Protection
01.2023 - Current
Designer (Sprinkler Service)
Randall Construction ( Randall Fire Protection)
01.2021 - 12.2022
Service Technician/Foreman
Wayne Automatic Fire Sprinkler
08.2016 - 12.2020
Infantryman
US Army National Guard
10.2011 - Current
High School Diploma -
Umatilla High School
ACE Level 2 ITM For Fire Sprinkler Systems
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