TYLER CARMICHAEL
Lubbock
Summary
Results-driven Information Systems Technology graduate with expertise in technical troubleshooting and customer training. Demonstrated success in roles as Geek Squad Consultation Agent and Sales Consultant, focusing on high-resolution repairs and sales growth. Capable of simplifying complex technical concepts and enhancing user satisfaction through effective communication and support initiatives.
Overview
5
5
years of professional experience
Work History
PRECINCT CONSULTATION AGENT
Best Buy
06.2021 - Current
- Delivered technical support and repair services for 100+ devices monthly, achieving a 95% first-time resolution rate.
- Preserved customer data during troubleshooting and repairs, ensuring zero data-loss incidents.
- Translated complex technical issues into clear, customer-friendly explanations, boosting satisfaction scores.
- Facilitated product setup and installation for computers, tablets, and mobile devices, minimizing repeat service calls.
- Streamlined check-in and diagnostic processes, reducing average service intake time by 20% and enhancing customer experience.
- Collaborated with team members to uphold Geek Squad 6-point pledge, strengthening trust and reliability within team and with customers.
- Engaged in continuous training, applying new knowledge to improve service efficiency and expand technical expertise.
- Geek Squad Consultation Agent at Best Buy
FULL TIME SALES CONSULTANT COMPUTERS, MOBILE, NETWORKING
Best Buy
07.2023 - 10.2023
- Consistently ranked among the top 10% in sales performance, exceeding monthly targets for computers and mobile devices.
- Delivered personalized solutions that boosted customer satisfaction scores by 15%, earning recognition for 'second-to-none' service.
- Built lasting client relationships, including with high-value corporate accounts, resulting in repeat business and referrals.
- Guided customers through complex purchases using deep product expertise, increasing average transaction value by 20%.
- Implemented merchandising displays that drove foot traffic and improved product visibility, leading to higher sales.
- Trained customers on device setup, networking, and software use, reducing post-purchase support requests.
- Streamlined sales processes with team collaboration, cutting checkout times and enhancing customer experience.
Education
Bachelor of Science - INFORMATION SYSTEMS AND TECHNOLOGY
LUBBOCK CHRISTIAN UNIVERSITY
Lubbock, TX05.2021
Skills
- Windows 10 and 11
- Mac OS
- PC hardware repairs and upgrades
- Troubleshooting and issue resolution
- HTML5 coding basics
- Wix website development
- Adobe Creative Suite proficiency
- Microsoft Office Suite expertise
- Networking and installation support
- Customer training and support
- Clear communication skills
- Technical concept communication
- Exemplary customer service
- Client relations management
- Problem-solving strategies
Timeline
FULL TIME SALES CONSULTANT COMPUTERS, MOBILE, NETWORKING
Best Buy
07.2023 - 10.2023
PRECINCT CONSULTATION AGENT
Best Buy
06.2021 - Current
Bachelor of Science - INFORMATION SYSTEMS AND TECHNOLOGY
LUBBOCK CHRISTIAN UNIVERSITY