Summary
Overview
Work History
Education
Skills
Manager of the Year in 2017 & 2019
Timeline
GeneralManager

Tyler Ferguson

Grapevine,TX

Summary

Dynamic leader with a proven track record at Brigantine, Inc, where I spearheaded team building and operations management to drive business growth. Excelled in P&L management and problem resolution, enhancing operational efficiency and employee satisfaction. Skilled in vendor relationships and training, achieving notable improvements in profitability and team performance.

Overview

23
23
years of professional experience

Work History

General Manager

Brigantine, Inc
12.2019 - 06.2024
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Learned and adapted quickly to new technology and software applications.

Assistant General Manager

Brigantine, Inc
07.2017 - 12.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in recruiting, hiring and training of team members.
  • Mentored and motivated team members to achieve challenging business goals.

Restaurant Manager

Brigantine, Inc
01.2015 - 07.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Server

Brigantine, Inc
11.2013 - 01.2015
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Busser

Brigantine, Inc
04.2013 - 11.2013
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Arranged tables and chairs for special occasions and events.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.

Data Entry Clerk

DocuLynx
03.2008 - 04.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Checked for accuracy by verifying data and records.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Customer Service Cashier

Slices Pizza
09.2001 - 02.2008
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

High School Diploma -

Poway High School
Poway, CA

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Training and coaching
  • Inventory Control
  • Employee Scheduling
  • Administrative Skills
  • P&L Management
  • Vendor relationships

Manager of the Year in 2017 & 2019

Honored with the award for Restaurant Manager of the Year in 2017, and Assistant General Manager of the Year in 2019 for outstanding performance and dedication to the highest standard of excellence. 

Timeline

General Manager

Brigantine, Inc
12.2019 - 06.2024

Assistant General Manager

Brigantine, Inc
07.2017 - 12.2019

Restaurant Manager

Brigantine, Inc
01.2015 - 07.2017

Server

Brigantine, Inc
11.2013 - 01.2015

Busser

Brigantine, Inc
04.2013 - 11.2013

Data Entry Clerk

DocuLynx
03.2008 - 04.2013

Customer Service Cashier

Slices Pizza
09.2001 - 02.2008

High School Diploma -

Poway High School

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