TYLER JOHN TAYLOR
Philadelphia,PA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues and an insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member/Manager
Five Guys
10.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
IT Technician
Indiana University of PA
10.2022 - 05.2024
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Updated software versions with patches and new installations to close security loopholes and protect users
- Explained technology-related and instructions details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Documented repair processes and helped streamline procedures for future technical support actions
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Responded to or escalated tickets based on severity and internal policies governing responses
- Installed computers and other devices individually and across networks, testing connections to support proper functioning
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Trained users to operate and manage hardware and software
- Diagnosed and determined system issues to route for repair
IT Technician
Mercy Career and Technical Highschool
09.2020 - 06.2022
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Trained users to operate and manage hardware and software
- Diagnosed and determined system issues to route for repair
- Followed detailed drawings or diagrams to correctly cable server rack.
Education
N/A - Cybersecurity/Criminal Justice
Indiana University of Pennsylvania
Indiana, PA06.2026
High School Diploma -
Mercy Career And Technical High School
Philadelphia, PA06.2022
Skills
- Hardware and Software Installation
- Knowledge of Operating Systems
- Communication and Listening
- System Testing
- Server Installations and Proper cable termination
- Troubleshooting and Diagnostics
- User Training
- Technical Support
- Application Installation, Sufficient Customer Service, Telephone Communication, and Emails
Accomplishments
- PC Pro Certified
- IT Fundamentals Certified
- OSHA Certified
- CPR First Aid Certified
Certification
- PC Pro Certified
- IT Fundamentals Certified
- OSHA Certified
- CPR First Aid Certified
Languages
Spanish
Limited Working
Timeline
IT Technician
Indiana University of PA
10.2022 - 05.2024
Crew Member/Manager
Five Guys
10.2020 - Current
IT Technician
Mercy Career and Technical Highschool
09.2020 - 06.2022
N/A - Cybersecurity/Criminal Justice
Indiana University of Pennsylvania
High School Diploma -
Mercy Career And Technical High School
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