Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler A. Lamb

Altamonte Springs,FL

Summary

Business-minded Operations Associate with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

4
4
years of professional experience

Work History

Operations Associate

Westgate Resorts
01.2022 - Current
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided basic end-user troubleshooting and desktop support.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.

Owner Reservations Specialist

Westgate Resorts
04.2021 - 01.2022
  • Provided customers with information about availability and pricing.
  • Handled billing information over phone.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Resolved various issues and discrepancies for customers.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.

Front Office Supervisor

Home2 Suites by Hilton Clermont
09.2019 - 04.2021
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Delivered performance reviews, recommending additional training or advancements.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Created, prepared, and delivered reports to various departments.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.

Education

Merit Designation & Industry Certification for Culinary and Technology -

High School Diploma -

South Lake High School
05.2016

Skills

  • MS Office (Word, Excel, PowerPoint, Outlook); Adobe Illustrator and Photoshop
  • Diagnosis and Troubleshooting
  • Configuring Devices
  • Issue and Resolution Tracking
  • Employee Computer Support
  • Closing Tickets
  • SOP Development
  • Technical Documentation
  • User Experience
  • Oracle Java
  • Troubleshooting Network Issues
  • Application Support
  • Computer Hardware Knowledge
  • VPN Configurations
  • Computer Configurations

Timeline

Operations Associate

Westgate Resorts
01.2022 - Current

Owner Reservations Specialist

Westgate Resorts
04.2021 - 01.2022

Front Office Supervisor

Home2 Suites by Hilton Clermont
09.2019 - 04.2021

Merit Designation & Industry Certification for Culinary and Technology -

High School Diploma -

South Lake High School

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Tyler A. Lamb