Organized and detail-oriented team player, dependable and successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Coverage Manager In Charge
H-E-B
09.2022 - 02.2023
Provided strong leadership to enhance team productivity and morale.
Implemented operational standards, policies and procedures.
Ensured facility issues were resolved and submitted appropriate work orders.
Received total store deliveries throughout the day including grocery, frozen, PDC, and supplies.
Maintained customer experience expectations through recovery and supporting fresh departments.
Food Service Representative
H-E-B
06.2020 - 02.2023
Developed strong familiarity with product attributes and benefits to better communicate them to customers.
Demonstrated high-level prospect identification and lead generation methods resulting in 15% increase in store contribution.
Cultivated mutually beneficial customer relationships to enhance business growth.
Reached or exceeded predetermined sales goals.
Learned other teammates' work tasks to train as backup.
Bakery Lead
H-E-B
02.2023 - Current
Increased department sales by 15% while reducing shrink by 10%. Daily sales average increase of 30%.
Plan and execute multiple projects to include holiday events and seasonal promotions.
Organize and sort inventory to complete weekly orders.
Track department deliverables while collaborating with partners to maintain excellent time management for daily operations.
Follow and enforce FDA food safety standards when handling ingredients.
Train and supervise new partners on bakery methods and procedures to ensure production and quality.
Event Marketing Specialist
Techtronic Industries
03.2022 - 12.2022
Planned and organized weekly marketing events to showcase Ryobi power tool product line increased sales by 25%+ each quarter.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Efficiently completed store resets to prepare for promotions and seasonal product launches.
Created and built displays to merchandise new and featured products.
Demonstrated excellent product knowledge to retail customers and associates to drive sales.
Supported and implemented strategic corporate brand marketing initiatives and promotional activities.
Monitored weekly sales and analyzed monthly results to identify additional opportunities.
Maintained regular contact with store associates and management to cultivate and utilize strong relationships.
Digital Marketing Intern
Jordan Ford
08.2021 - 12.2021
Created engaging content and visuals for social media, email campaigns, and highway billboards to increase engagement by 30% within 4 months.
Wrote and proofed copy to maintain consistency in brand positioning.
Managed social media for two vehicle dealer locations with over 20,000 followers.
Conducted weekly competiton analyses, website audits, and marketing trend reports.
Shadowed meetings and observed marketing director to grow professional experience.
Car Sales Intern
Jordan Ford
San Antonio, TX
06.2021 - 08.2021
Shadowed top sales consultants to understand sudden shifts in the vehicle sales process during COVID and industry microchip shortage.
Created and presented findings of automotive online retail strategies that dealerships then adopted.
Generated and updated reports for all dealership custom-ordered vehicles on weekly basis totaling $800,000 in additional revenue.
Analyzed customer feedback and identified areas for improvement as a total dealership.
Education
BBA - Marketing
Texas State University
San Marcos, TX
12.2021
Associate of Science - Computer Information Systems
Palo Alto Community College
San Antonio, TX
08.2019
Skills
Strong Organizational Skills
Strong Analytical Skills
Time Management
Sales Team Training
Business Administration
Microsoft Office
Promotions Planning Skills
Visual Merchandising
Team Management
Team Mentoring and Support
Health and Safety Regulations Management
Accomplishments
Freelance Marketing forGreen Gems Microgreens helping a local San Antnioian with startup including research and development, logo, social media playbook, and outreach.
SEO Team Leader, Kids Prosper Kids, Fall 2021: Utilized Google Ads to create SEO campaigns and organically increased website traffic by 28%.
Social Media Team, Students In Free Enterprises, Fall 2021: Planned and managed content for Race 4 Relief and 5k Runner Fundraiser. Increased both engagement and following by an average of 15% overall.
Certification
HEB Management, Food Safety Training - March 2023, Exp. March 2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bakery Lead
H-E-B
02.2023 - Current
Coverage Manager In Charge
H-E-B
09.2022 - 02.2023
Event Marketing Specialist
Techtronic Industries
03.2022 - 12.2022
Digital Marketing Intern
Jordan Ford
08.2021 - 12.2021
Car Sales Intern
Jordan Ford
06.2021 - 08.2021
Food Service Representative
H-E-B
06.2020 - 02.2023
BBA - Marketing
Texas State University
Associate of Science - Computer Information Systems