Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TYLER LUKES

Houston

Summary

Dynamic Branch Manager at City Electric Supply with a proven track record in driving profitability and enhancing customer satisfaction. Expert in financial oversight and team leadership, I successfully implemented strategic initiatives that boosted customer engagement and streamlined operations. Committed to fostering a collaborative environment while achieving operational excellence.

Overview

15
15
years of professional experience

Work History

Branch Manager

City Electric Supply
Waller
10.2022 - Current
  • Managed daily operations of branch ensuring efficient workflow and service delivery.
  • Supervised team members, fostering a collaborative and productive work environment.
  • Developed strategic plans to improve branch performance and customer engagement initiatives.
  • Oversaw financial transactions ensuring accuracy and adherence to company policies.
  • Managed staff scheduling, hiring and training processes.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Assisted other branches when needed during peak periods or special projects.
  • Supported outside sales force in servicing and obtaining new business.

BRANCH OPERATIONS MANAGER

City Electric Supply
Houston
04.2019 - Current
  • Facilitated unloading and stocking of merchandise according to operational guidelines.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Improved product development and reduced mistakes by implementing strong quality assurance protocols.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Developed talented team, participating in hiring, coaching and performance management processes.
  • Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
  • Tracked company inventories and ordered new products to replenish equipment levels.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.
  • Built strong relationships with suppliers and key customers to secure competitive products and prices.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.

REFEREE

Texas Wrestling Officials Association (Gulf Coast)
11.2010 - Current
  • Sported officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.
  • Resolved claims of rule infractions and complaints by participants and assessed any necessary penalties, according to regulations.
  • Inspected sporting equipment and examined participants to ensure compliance with event and safety regulations.
  • Reported to regulating organizations regarding sporting activities, complaints made, and actions taken or needed.
  • Officiated at sporting events, games and competitions, to maintain standards of play and to ensure that game rules were observed.
  • Inspected game sites for compliance with regulations and safety requirements.
  • Taught and explained rules and regulations governed specific sport.
  • Signaled participants or other officials about infractions and to regulate play.
  • Verified credentials of participants in sporting events and made other qualifying determinations, such as starting order and handicap number.
  • Compiled scores and other athletic records.
  • Kept track of event times, including race times and elapsed time during game segments, starting and stopping play when necessary.
  • Verified scoring calculations before competition winners were announced.
  • Judged performances in sporting competitions to award points, impose scoring penalties, and determine results.
  • Directed participants to assigned starting blocks or penalty areas.
  • Troubleshot minor problems and reported larger technical issues.
  • Participated in ongoing training to enhance own job skills and knowledge.

COUNTER SALES REPRESENTATIVE

City Electric Supply
Houston
06.2016 - 04.2019
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Prepared merchandise for purchase and rental.
  • Arranged and display merchandise to promote sales.
  • Recommended, select and help locate and obtained merchandise based on customer needs and desires.
  • Answered questions regarding store and merchandise.
  • Computed sales prices, total purchases and received and processed cash and credit payment.
  • Cleaned shelves, counters and tables. Greeted customers and ascertained what each customer wanted and needed.
  • Demonstrated use and operation of merchandise.
  • Inventoried stock and requisitioned new inventory.
  • Watched for and recognized security risks and thefts.
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Described merchandise and explained use, operation and care of merchandise to customers.
  • Exchanged merchandise for customers and accepted returns.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Opened and closed cash registers, balanced cash drawers and made deposits.

ASSISTANT STORE MANAGER

Pumpd Nutrition
Houston
12.2015 - 05.2016
  • Maintained neat, clean, and organized store environment to foster health and safety of customers and employees.
  • Assisted in recruiting process, hiring and retaining top talent.
  • Set example for employees by demonstrating customer service and selling skills.
  • Highlighted sale items and promotions with proper signage and displays.
  • Aided in setting standards of team performance to reach company objectives.
  • Used proven techniques and strategies for customer engagement, resulting in increased sales.
  • Communicated performance issues to develop performance improvement plans.
  • Provided performance feedback and coaching to employees.
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
  • Planned store layouts or designed displays.

SALES REPRESENTATIVE

24 Hour Fitness
Houston
08.2015 - 12.2015
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Tracked sales numbers and issued progress reports to executives for review.
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services.
  • Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
  • Developed and maintained strong customer relationships and networks within designated sales territory.
  • Generated leads and maintained lists of prospective customers.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Worked with management teams to develop annual sales plans, goals and targets.
  • Called and met with regular and prospective customers to build long-term customer relationships and networks.
  • Generated leads and located opportunities for market expansion and business growth.
  • Arranged in-person meetings and visited with clients to improve success of sales pitches.
  • Built and established strong relationships with customers, enabling long-term partnerships.
  • Cold called potential customers to generate leads.
  • Updated and expanded client databases within assigned territory.

WAITER

Carrabba's Italian Grill
03.2014 - 08.2015
  • Supported other servers, running food and refilling beverages to meet team goals.
  • Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery.
  • Verified guest satisfaction with meals and responded promptly to issues.
  • Safeguarded against germ spread with stringent adherence to food handling safety and sanitation guidelines.
  • Bussed vacated tables to streamline cleaning and resetting duties.
  • Explained menu descriptions, preparation methods and portion sizes to assist in decision-making.
  • Used POS system to document orders, special requests and dietary restrictions.
  • Supported hostess operations by reporting vacant tables and seating guests during busy periods.
  • Delivered or refilled beverages, checking identification prior to serving alcohol.
  • Greeted patrons at assigned tables and promptly addressed questions and requests.
  • Worked with management to resolve escalated complaints and restore guest satisfaction.
  • Communicated with guests after dining to facilitate split checks or package leftovers for takeout.
  • Suggested items based on expressed guest preferences.
  • Recommended promotional items or food and beverage pairings to increase sales.
  • Prepared and presented final bill and collected cash or credit card payments.
  • Filled condiment, salt and pepper, and napkin containers.
  • Answered telephones to take reservations or to-go orders.
  • Checked on guests to verify satisfaction with each course.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Presented menus to answer questions about items and make recommendations.
  • Informed customers of daily specials.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Swept and mopped floors and removed trash.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.

HEAD TRAINER

Planet Fitness
Houston
01.2012 - 03.2014
  • Coordinated team exercises and group discussions to increase training engagement.
  • Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
  • Negotiated contracts with clients for desired training outcomes and expenses.
  • Contributed to employee development plans in support of job-specific skills development.
  • Monitored and evaluated training activities and program effectiveness.
  • Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs.
  • Developed training procedures and program curriculum to support corporate objectives.
  • Developed alternative training methods if expected improvements are not seen.
  • Scheduled classes and training sessions based on classroom and equipment availability.
  • Assigned instructors to conduct training.
  • Coordinated participant recruitment and training program placement.
  • Collaborated with management to periodically review and update training program objectives.
  • Maintained records of completed training and required recertifications.

SALES REPRESENTATIVE

Sound Fitness
Houston
06.2011 - 11.2011
  • Generated leads and maintained lists of prospective customers.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Called and met with regular and prospective customers to build long-term customer relationships and networks.
  • Advised clients regarding accounts, pricing schedules and financing options.

WAREHOUSE ASSOCIATE

Target
01.2011 - 03.2011
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.
  • Operated forklifts and pallet jacks to transport shipments and equipment.
  • Interacted effectively with staff through ongoing communication and exchange of information.
  • Inspected products for defects and damages and reported discarded items to supervisors.
  • Informed supervisor of parts needed for stock and discrepancies in inventory quantities.
  • Addressed customer questions and concerns regarding products and services.
  • Sorted and organized merchandise in preparation for shipment.
  • Used scanners to document pertinent carton level information.
  • Maintained company inventories and completed product counts for reports.
  • Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
  • Identified and removed safety and sanitation hazards from work areas.

Education

Business

Mcmurry University
Abilene, TX

Skills

  • Performance evaluation
  • Business leadership
  • Financial oversight
  • Focus and execution
  • Sales promotion
  • Workflow optimization
  • Sales tracking
  • Team leadership
  • Regulatory compliance
  • Staff training
  • Inventory management
  • Operational monitoring
  • Creativity and innovation
  • Customer service
  • Problem resolution
  • Onboarding processes
  • Recruitment and hiring
  • Cultural awareness
  • Employee motivation
  • Client relations
  • Cash handling
  • Task delegation
  • Fleet management

References

  • Mark Lyons, Coworker, TWOAGC, mark-lyons@comcast.net
  • Rex Anderson, Coworker, TWOAGC, rexanderson031602@yahoo.com
  • Jesse Sanchez, Friend, City Electric Supply, (281) 446-9035, Jesse.Sanchez@cityelectricsupply.com
  • Joshua Rutledge, Friend, City Electric Supply, (832) 934-2230, Josh.Rutledge@cityelectricsupply.com

Timeline

Branch Manager

City Electric Supply
10.2022 - Current

BRANCH OPERATIONS MANAGER

City Electric Supply
04.2019 - Current

COUNTER SALES REPRESENTATIVE

City Electric Supply
06.2016 - 04.2019

ASSISTANT STORE MANAGER

Pumpd Nutrition
12.2015 - 05.2016

SALES REPRESENTATIVE

24 Hour Fitness
08.2015 - 12.2015

WAITER

Carrabba's Italian Grill
03.2014 - 08.2015

HEAD TRAINER

Planet Fitness
01.2012 - 03.2014

SALES REPRESENTATIVE

Sound Fitness
06.2011 - 11.2011

WAREHOUSE ASSOCIATE

Target
01.2011 - 03.2011

REFEREE

Texas Wrestling Officials Association (Gulf Coast)
11.2010 - Current

Business

Mcmurry University

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