Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tyler Sutherland

Naples

Summary

Motivated and results-driven Project Manager seeking a challenging position to build on my existing skill set, who offers a strong foundation in business strategy, compliance and onboarding back office functions, and project management, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams.

Overview

12
12
years of professional experience

Work History

Shift Leader

Seven Eleven
07.2024 - Current
  • Supervised daily operations to ensure team efficiency, cleanliness, and adherence to safety protocols.
  • Trained and mentored new staff on operational procedures, customer service standards, and delegated ongoing daily tasks and responsibilities based on priorities
  • Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Owner, Manager, Consultant (Project Management)

Soul Silver Solutions, Inc.
09.2022 - Current
  • Clients include: Trigyan Inc, Global Finesse, FMDC
  • Responsible for documenting all client interactions, presentations and webinars of Trigyan’s software product GLIDE and additional Trigyan services
  • Managed JIRA and JIRA Projects regarding GLIDE Development
  • Hosted weekly team update calls for Client Software Development and Internal Infrastructure development; managed weekly Business Development meetings
  • Researched and integrated CRM Project Management Solution within Trigyan
  • Assisted with upkeep of Client Tracking Systems, including client documentation and reports
  • Assisted with creation of SOWs and legal document reviews

Bakery - Logistics Coordinator, Driver Manager, Retail Assistant

Mikkelsen’s Pastry Shop
03.2021 - 09.2022
  • Managed drivers daily with optimal route efficiency based on the varying order schedule, delivering thousands of dollars worth of product daily, including all major holidays
  • Supported on-boarding of new driver and shop employees and assisted with their training in a variety of roles
  • Assisted shop owners with daily invoice processing and bi-weekly payroll processing, further developing skills in back-office functions

Independent Broker-Dealer - Compliance Associate

Kovack Securities, Inc.
01.2020 - 02.2021
  • Managed “MyCompliance Office” system, assisted reps with requests including new user and account creations, Outside Business Activity submissions and removals, and changes to account feeds for 100+ representatives
  • Guided weekly and monthly “Ask Your Compliance Office” webinars, included creating and sending meeting invites to staff and invitees, managing technical aspects behind hosting the webinar, managing the question inbox and reading these on call, and directing to relevant peers to answer said question
  • Weekly AYCO Webinar Meetings included direct interaction with reps and FAs on regulatory and process implementation of new “Regulation Best Interest” rule and process changes in accordance with the new rule
  • Supported weekly Compliance Audit functions, by preparing reports on branch offices, including documents such as background reports, financial history, and U4 Composite Information located within CRD. Additionally supported follow-up correspondence on organizational and procedural changes required from branch office audit performance
  • Managed Quarterly Document Requests including Check Blotters and Written Correspondence, and Annual Attestation and Training requirements
  • Supported on-boarding of new employees through electronic profile creation and access, paperwork process (OBA approvals, account adds to system, U4 required updates) and storage to electronic filing system (Fortis)
  • Performed updates to Representatives’ and Financial Advisors’ U4 by request, habitually updating based on new Outside Business Activities, or suspension of an activity

Recruitment Firm - HR/Contracts & Compliance Administrator

Spencer Ogden, Inc.
08.2018 - 01.2020
  • Drafted multiple Terms of Business (T.O.B.) for a diverse array of high-end clients, created over 90 drafted T.O.B.s for new clients in a 60-day period, and developed a T.O.B. database for all clients
  • Drafted multiple contract types for various contractor roles for various temporary and permanent contracting companies
  • Verified employment eligibility through E-Verify, Accurate Background, SterlingOne, resulting in over 200 verified new employees during ongoing tenure
  • Improved candidates on-boarding experience and tracking system by introducing STP and automation
  • Tracked candidates’ on-boarding statuses through various reports and ensure a smooth process for all, additionally improving the service by introducing automation
  • Led newly formed Internship Program, providing mentoring services to new interns, and teaching soft skills to complement the functional skills learned on the Sales floor
  • Managed Benefits enrollments and terminations process for internal and external employees (~100 internal and over 1000 external), resulting in a sharp increase of enrollment rate from roughly 20% to 50-60%

Legal, Accounting & HR/Compliance Intern

Spencer Ogden
07.2017 - 08.2017
  • Piloted the new Internship Program, as the first Intern from a national pool of College Juniors and Seniors hired by Spencer Ogden
  • Designed and implemented Trade Secrets Awareness Module for new employees that is used in induction training across all Americas offices
  • Drafted contracts for candidates and terms of business for new clients with Legal and Compliance departments
  • Utilized previous work experience to create an invoice database and developed new skills involving ADP and accounting programs

Summer Network Management and Engineering Intern

SS&C Technologies, Inc.
07.2013 - 08.2016
  • Created server site and client site databases on Excel, consolidated hundreds of client documents and diagrams
  • Enhanced professional communication experience by making calls, to companies such as Bloomberg, regarding invoices and network statuses, ensuring the quality of the database
  • Performed network monitoring activities, and participated in Incident Management processes
  • Installed updated Cisco telephone system for Wall St. Office
  • Deconstructed Framingham MA server site
  • Created databases of obsolete/end of life hardware on Microsoft Excel
  • Installed Windows and commissioned bespoke applications on new desktops

Education

SCRUM Alliance Certified SCRUM-Master -

Scrum Alliance, Inc.
01-2023

Bachelors of Business Administration - Legal Studies Major

University of Miami
Coral Gables, FL
01.2018

High School Diploma -

Buckingham, Browne And Nichols
Cambridge, MA
01.2014

Skills

  • Core foundation in Compliance
  • SCRUM Certified
  • Microsoft Office Proficient (Excel, Word, Powerpoint, etc)
  • Report making and presentation skills
  • Critical thinking skills
  • Strong communication skills
  • Excellent interpersonal skills
  • Proactive and self-motivated
  • Exceptional organizational skills
  • Team leadership
  • Problem-solving with a positive attitude
  • Customer service focus

Timeline

Shift Leader

Seven Eleven
07.2024 - Current

Owner, Manager, Consultant (Project Management)

Soul Silver Solutions, Inc.
09.2022 - Current

Bakery - Logistics Coordinator, Driver Manager, Retail Assistant

Mikkelsen’s Pastry Shop
03.2021 - 09.2022

Independent Broker-Dealer - Compliance Associate

Kovack Securities, Inc.
01.2020 - 02.2021

Recruitment Firm - HR/Contracts & Compliance Administrator

Spencer Ogden, Inc.
08.2018 - 01.2020

Legal, Accounting & HR/Compliance Intern

Spencer Ogden
07.2017 - 08.2017

Summer Network Management and Engineering Intern

SS&C Technologies, Inc.
07.2013 - 08.2016

SCRUM Alliance Certified SCRUM-Master -

Scrum Alliance, Inc.

Bachelors of Business Administration - Legal Studies Major

University of Miami

High School Diploma -

Buckingham, Browne And Nichols

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