Tyler Nelson
Omaha,NE
Overview
6
6
years of professional experience
Work History
Patient Travel Representative
EMS
12.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Construction Worker
Charles Vrana & Son Construction Co./Bell Pool
04.2022 - 11.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with successful, time-sensitive renovations of various structures.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
Senior Pharmacy Technician
Walgreen's Pharmacy
08.2018 - 03.2022
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
Education
High School Diploma -
Millard North High School
Omaha, NE2018
Skills
- Customer Service Excellence
- Code Compliance
- Problem-Solving
- Attention to Detail
- Punctual and Dependable
- Insurance Verification
- Insurance Billing
- Medicare and Medicaid
- HIPAA
- Telephone Etiquette
- Healthcare Regulations
- Medical Terminology
Timeline
Patient Travel Representative
EMS
12.2023 - Current
Construction Worker
Charles Vrana & Son Construction Co./Bell Pool
04.2022 - 11.2023
Senior Pharmacy Technician
Walgreen's Pharmacy
08.2018 - 03.2022
High School Diploma -
Millard North High School
Similar Profiles
MARIA HELENA DA SILVA OLIVEIRAMARIA HELENA DA SILVA OLIVEIRA
Propagandista at EMSPropagandista at EMS
Carole SiegenthalerCarole Siegenthaler
Assistante en soins et santé communautaire at EMSAssistante en soins et santé communautaire at EMS
Treshyne BurnetteTreshyne Burnette
Janitor at EMSJanitor at EMS
Jose Antonio Henrique Da Silva AmendolaJose Antonio Henrique Da Silva Amendola
Pharmaceutical Representative at EMSPharmaceutical Representative at EMS
Jordan JonesJordan Jones
Customer Experience Representative at Signature PerformanceCustomer Experience Representative at Signature Performance