Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Pollock

Cincinnati,OH

Summary

Dynamic and results-oriented Process Automation Analyst with a proven track record of delivering innovative automation solutions in collaboration with diverse business partners. With over four years of experience utilizing the Microsoft Power Platform, I excel in identifying efficiency improvement opportunities and implementing automation solutions that yield quantifiable time and cost-saving results. My expertise encompasses diagnostic information gathering, business analysis, project management, and the application of regular expressions to parse data effectively. As a dedicated advocate for innovation, I consistently promote the introduction of automation solutions to drive operational excellence and enhance organizational productivity. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

RPA Developer

DMI Inc.
02.2025 - Current
    • Designed, developed, and implemented process automations using Power Automate Desktop
    • Collaborated with service desk agents to alleviate pain points and improve efficiency through automation
    • Within one month, designed and implemented a Power Automate flow that handled 50% of incoming orders for the second largest customer, decreasing order handling times to four minutes from twenty
    • Within six months, designed and implemented eight automation flows to handle incoming order processing, account changes, and ServiceNow updates via API
    • After a customer complaint, built an automation that alleviated their concerns and streamlined order processing in three days, demonstrating quick turnaround times while also accounting for all details

Project/Process Automation Analyst

Ohio National Financial Services/Constellation Insurance
06.2018 - 02.2024
    • Developed automation solutions for more than 10 business units seamlessly integrating with more than 15 different applications including Microsoft Office Suite, Chorus BPM, Mainframe systems, and other web-based business tools
    • Supported development of automation that processed nearly 50,000 transactions for 10,000+ policy holders, facilitating the completion of demutualization and sale of ONFS to Constellation Insurance
    • Designed and implemented automation request that reduced manual user input to 0%, processing more than 14,000 transactions in 2023, saving nearly $1,000 in labor costs per week
    • Consulted on every data parsing automation utilizing experience with Regular Expressions.
    • Trained 10 peers to develop with WinAutomation/Power Automate Desktop, fostering a culture of efficiency within the organization
    • Diagnosed and repaired automation errors as part of the triage team, consistently improving process success rates and run times
    • Essential contributor to Process Automation team that processed nearly 270,000 transactions in 2023, saving over $650,000 in labor costs
    • Aided in the implementation of e-Delivery for life insurance contracts as a Project Analyst, reducing policy delivery time by 85%
    • Collaborated with Data Department as a business liaison in the development of the Customer Master Database

Supervisor, Reinsurance and Values Departments

Ohio National Financial Services/Constellation Insurance
03.2015 - 06.2018
    • Led audit of disability reinsurance treaties
    • Assisted in the hiring process for 15+ candidates for open positions within the department, contributing to the successful hiring of qualified candidates for open positions within the department
    • Streamlined workflow processes, resulting in a 75% reduction in work exceeding time standards and significantly improving department efficiency
    • Demonstrated exceptional performance and leadership skills, earning a promotion to the Supervisor position within just 5 months of joining the company

Assistant Customer Service Manager

Kroger Co.
03.2009 - 11.2014
    • Managed 40+ associates in front of house operations, ensuring smooth and efficient customer service delivery
    • Coached cashiers to improve item scan efficiency by up to 15%, resulting in reduced wait times and increased customer satisfaction
    • Demonstrated trustworthiness and attention to detail by being entrusted with the weekly accounting and balancing of cash on hand
    • Maintained clear and effective communication with both team members and customers, resolving issues promptly and ensuring a positive experience

Education

Bachelor of Science - Physics

Xavier University
Cincinnati, OH
05.2009

Skills

  • Robotic Process Automation: 4 years using Power Automate Platform (formerly WinAutomation), including Desktop and Cloud implementation
  • Business Analysis: coordinated with businesses to submit project submissions with complete and appropriate requirements
  • Diagnostic Information Gathering: gathered required information from business and IT partners to commence automated solution building
  • Project Management: integrated with business and IT partners for project management of application improvements
  • Fostering Innovation: collaborated with multiple business units to generate ideas for possible automation enhancement
  • Regular Expressions: adept at parsing data using Regular Expressions
  • Workflow optimization: finds inefficiencies in processes and streamlines via automation

Timeline

RPA Developer

DMI Inc.
02.2025 - Current

Project/Process Automation Analyst

Ohio National Financial Services/Constellation Insurance
06.2018 - 02.2024

Supervisor, Reinsurance and Values Departments

Ohio National Financial Services/Constellation Insurance
03.2015 - 06.2018

Assistant Customer Service Manager

Kroger Co.
03.2009 - 11.2014

Bachelor of Science - Physics

Xavier University

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