Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tylerrose Chavis

Syracuse,NY

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Front Desk Receptionist

Fairfield Marriott
Syracuse, NY
07.2022 - 04.2025
  • Greeted guests warmly upon arrival and checked them into hotel rooms.
  • Managed phone inquiries and directed calls to appropriate departments.
  • Coordinated room bookings and maintained accurate reservation records.
  • Provided local information and recommendations to enhance guest experiences.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Front Desk Receptionist

Collegian hotel
Syracuse, NY
04.2019 - 06.2023
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Maintained a welcoming atmosphere for both customers and coworkers

Shift Leader

Planet Fitness
Syracuse, NY
07.2019 - 08.2021
  • Supervised daily operations and maintained a clean, welcoming gym environment.
  • Trained and mentored new staff on procedures and customer service standards.
  • Ensured adherence to safety protocols and equipment maintenance procedures.
  • Implemented promotional events to enhance member engagement and retention efforts.
  • Resolved customer complaints promptly and professionally.
  • Delegated tasks to employees and monitored activities and task completion.

Education

Associate of Arts - General Studies

Onondaga Community College
Syracuse, NY
08.2023 - 07.2025

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Microsoft Office
  • Detailed oriented
  • Initiative-taking
  • Client communication

Timeline

Associate of Arts - General Studies

Onondaga Community College
08.2023 - 07.2025

Front Desk Receptionist

Fairfield Marriott
07.2022 - 04.2025

Shift Leader

Planet Fitness
07.2019 - 08.2021

Front Desk Receptionist

Collegian hotel
04.2019 - 06.2023