Motorola CPS
Tyler Swardson
Public Safety Technology Specialist | Mission-Critical Radio Communications
McCordsville,IN
Work Preference
Summary
Tyler Swardson is an experienced public safety and communications professional with a strong background in 911 operations, emergency management, and public safety technology. He has held key roles where he supported communication strategy, training, and the integration of modern public safety technologies that improve operational efficiency and situational awareness. With a focus on technology-driven solutions and relationship-building, Tyler leverages his operational experience to support public safety agencies through consultative, mission-focused sales and partnerships. With a strong commitment to service and a passion for helping others, Tyler continues building meaningful connections between agencies and the communities they serve.
Overview
10
10
years of professional experience
Skills
- Emergency Response & Management
- Leadership
- Radio Programming & Management
- Sales process optimization
- Team Building
- Project Management
- Training, Coaching & Mentoring
- Date Analytics and Processing
- Media Relations & Public Speaking
- Brand Promotion
Work History
Communications Coordinator/Radio Programmer | PIO
Greenwood Fire Department
Greenwood, IN
05.2023 - 12.2025
- Maintain, program, and troubleshoot a fleet of 200+ APX radios, reducing downtime by approximately 75%.
- Oversee daily communication systems supporting more than 100 department personnel.
- Serve as a trusted advisor to public safety stakeholders, vendors, and engineering teams by assessing requirements, recommending solutions, and managing the lifecycle of mission-critical communications systems, translating complex technical solutions into practical outcomes for department and city leadership.
- Lead end-to-end technical onboarding, provisioning systems, devices, and access controls for approximately 30 new personnel annually.
- Manage department social media and official news releases, driving approximately 20% year-over-year growth in community engagement.
- Coordinate and deliver ongoing training and educational sessions with external vendors, supporting internal staff and partner agencies.
- Maintain accurate citywide hydrant and fire service mapping data in coordination with GIS partners, supporting reliable data for emergency response and public safety systems.
Bailiff
Hancock County Circuit Court
Greenfield, IN
05.2022 - 05.2023
- Secured two courtrooms and adjacent areas daily, screening 100+ attendees to prevent unauthorized access/prohibited items and ensure safe, orderly proceedings for sensitive cases.
- Enforced courtroom decorum and behavioral protocols, swiftly minimizing disruptions while providing specialized security for judges, staff, and after-hours sessions.
- Coordinated attendee arrival, seating, and docket management, achieving 100% on-time hearing starts through proactive organization.
- Collaborated with judges to monitor attendance, promptly notifying them of absent parties to support efficient court operations and case flow.
Communications Training Officer
Indianapolis Metropolitan Police Department
Metropolitan Emergency Services - Indianapolis, IN
10.2019 - 05.2023
- Led and trained cohorts of probationary telecommunicators through a full public safety communications curriculum, delivering one-on-one and group instruction, performance evaluations, and remediation—resulting in consistent adherence to departmental standards and improved operational readiness.
- Operated in a high-volume PSAP environment as a Control Operator, handling emergency and non-emergency calls, assessing caller needs, dispatching units, managing radio communications, monitoring unit status, and relaying real-time intelligence to enhance officer safety and situational awareness.
- Leveraged IDACS/NCIC and internal CAD systems to verify information, retrieve investigative data, support officers’ time-sensitive decisions while maintaining CJIS certification/clearance and compliance with state and federal requirements.
- Acted as a key liaison between field units, supervisors, and external agencies, ensuring clear communication, system reliability, and continuity of operations during high-pressure incidents.
Traffic Management Operator
Indiana Department of Transportation
Indianapolis, IN
01.2018 - 01.2019
- Supported statewide INDOT operations by monitoring CCTV traffic systems, radio communications, and real-time data feeds to identify incidents and assess roadway conditions.
- Initiated response call-outs and coordinated deployment for up to 3 Hoosier Helper Freeway Service Patrol areas, working closely with Indiana State Police, INDOT maintenance, and partner emergency response agencies.
- Disseminated accurate, time-sensitive incident, roadblock, signage, and traveler information verbally and electronically, ensuring data integrity, public awareness, and safe traffic flow during incidents and events.
Regional Dispatcher
Indiana State Police
Indianapolis, IN
01.2016 - 01.2018
- Operated within a PSAP environment, receiving, analyzing, recording, and dispatching critical emergency and non-emergency information to department personnel, neighboring law enforcement agencies, and support services using CAD, RMS, AVL, GIS, and regional dispatch center systems.
- Coordinate emergency and non-emergency traffic with department personnel and other public safety agencies to facilitate prompt response and resource allocation.
- Provided statewide dispatch support to other Regional Dispatch Centers during natural disasters, inclement weather, and high-volume operational periods, maintaining uninterrupted coverage and interagency coordination.
- Processed, validated, and disseminated law enforcement data through IDACS, NCIC, and NLETS in strict accordance with state and federal guidelines, maintaining CJIS certification/clearance and ensuring accuracy, compliance, and proper message formatting.
Software
Motorola CommandCentral
Computer Aided Dispatch (PremierOne, Flex, InterAct)
Active911
FirstDue
Adobe Photoshop/LightRoom
Education
Certification - APX CPS Programming & Template Building
Motorola Solutions
03-2025
Certification - APX Radio Management
Motorola Solutions
03-2025
Certificate - Managing Public Info For All Hazard Incidents
Center For Domestic Preparedness
Anniston, AL08-2024
Certificate - Fire Science
Central Nine Career Center
Greenwood, IN05-2016
Accomplishments
- Certificate of Merit - Marion County Sheriff's Office
- Telecommunicator of the Year Nominee, 2021 - Marion County Sheriff's Office
Certification
- Communications Training Officer - APCO International, 2021
- Public Safety Telecommunicator - APCO International, 2016
FEMA/NIMS Certifications
- E0105: Basic Public Information Officer
- IS-00029.a: Public Information Officer Awareness
- IS-00100.b/c: Introduction to Incident Command System
- IS-00200.b/c: Basic Incident Command System for Initial Response
- IS-00700.a/b: Introduction to the National Incident Management System
- IS-00800.b/d: National Response Framework, An Introduction
Interests
Radio Programming
Communications
Photo/Videography
Public Speaking
Training Development
Timeline
Communications Coordinator/Radio Programmer | PIO
Greenwood Fire Department
05.2023 - 12.2025
Bailiff
Hancock County Circuit Court
05.2022 - 05.2023
Communications Training Officer
Indianapolis Metropolitan Police Department
10.2019 - 05.2023
Traffic Management Operator
Indiana Department of Transportation
01.2018 - 01.2019
Regional Dispatcher
Indiana State Police
01.2016 - 01.2018
Certificate - Fire Science
Central Nine Career Center
Certification - APX CPS Programming & Template Building
Motorola Solutions
Certification - APX Radio Management
Motorola Solutions
Certificate - Managing Public Info For All Hazard Incidents
Center For Domestic Preparedness