Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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TYLER T. TODD

TYLER T. TODD

Client Service and Sales Analysis
Wyandotte,Michigan

Summary

Results-driven sales leader, brings progressive background in diverse environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Personal Banker

PNC Bank
Rochester Hills, Michigan
08.2021 - Current
  • Presented financial plans to clients based on analysis of financial status and goals.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals maintaining customer service satisfactory rating of 98%.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue; personally responsible for over 200k of new revenue generated.
  • Gathered customer information and maintained in CRM database.
  • Devised cutting edge client solutions using latest financial data and web-based technologies.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.

COVID-19 Contact Tracer

22nd Century Technologies
Remote, Michigan
11.2020 - 08.2021
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures according to Local health department and CDC guidelines.
  • Conduct daily check-ins to assess signs/symptoms Facilitate referrals for testing and medical evaluation for clients who become symptomatic.
  • Appropriately document information acquired through phone calls in customer-relationship management (CRM) database.
  • Completes all confidentially-related, security-related, HIPAA, MDHHS and Security trainings and updates.
  • Identify barriers to necessary interventions and facilitate appropriate referrals, per local protocols.
  • Collaborate with key service providers to transfer client information and ensure expedited initiation of appropriate medical or social support services, per local protocols.

Bank Teller

PNC Bank
Southfield, MI
04.2019 - 11.2020
  • Enter sensitive confidential customer transactions and information into various data systems.
  • Ensure teller & branch daily protocols, operations and maintenance transactions are completed in an efficient and in an accurate manner, managed on average over 400 transactions per day.
  • Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services, contributing to an increase of sales by 30%.

Material handler

Frito Lay
Lansing, MI
06.2018 - 11.2018
  • Assembled and filled more than 20 shipments per day and prepared all shipping documentation
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Conducted inventory audits with 97% accuracy following company procedures.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Assistant Manager

Springz
Lansing, MI
04.2015 - 06.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major equipment failures.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs

Education

High School Diploma -

Holt Senior High School
Holt, MI
03.2015

Skills

  • Critical Thinking
  • Creative Solutions
  • Operational Cost Reductions
  • Discrepancy Resolution
  • Risk Mitigation Planning
  • Strategy Implementation
  • Employee Coaching and Motivation
  • General Management and Administration
  • Exquisite Written and Verbal Communication
  • Customer Service oriented mindset

Certification

  • Certified Covid-19 Contact Tracer, by Johns Hopkins University-November 2020

Affiliations

  • The Advancement of Equitable Liberty (AEL).
  • Black Men Work Community Group (BMW).

Timeline

Retail Personal Banker

PNC Bank
08.2021 - Current

COVID-19 Contact Tracer

22nd Century Technologies
11.2020 - 08.2021

Bank Teller

PNC Bank
04.2019 - 11.2020

Material handler

Frito Lay
06.2018 - 11.2018

Assistant Manager

Springz
04.2015 - 06.2018

High School Diploma -

Holt Senior High School

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TYLER T. TODDClient Service and Sales Analysis