Tyler Trace McGraw
Placentia,CA
Overview
14
14
years of professional experience
Work History
Assistant Studio Manager/ Photographer
Picture People
Brea, CA
04.2023 - 12.2024
- Photographer for family, newborn, graduation, maternity, and holiday portraits, as well as corporate headshots.
- Oversaw daily studio operations & session bookings, ensuring smooth workflow and client satisfaction.
- Initiated sales, prepared invoices for completed projects and handled billing inquiries from clients.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Contributed marketing efforts to promote studio services, increasing brand visibility and client base.
- Troubleshot any technical issues that arose during productions or post-production activities.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Leader
GameStop
Santa Ana, CA
04.2016 - 06.2022
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Trained new sales team members and motivated exceptional performance.
- Dealt with customer complaints and rectified product and service issues.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Handled customer transactions and balanced cash drawers.
- Answered customer queries and complaints and provided prompt solutions.
- Increased sales by optimizing in-store promotional strategies.
Barista/Certified Trainer
Starbucks
Orange, California
10.2010 - 07.2017
- Hand crafted and served a variety of coffee drinks (hot, iced, and ice blended) adhering to specific recipes and presentation standards.
- 3.5 years of drive thru experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA06.2008
Some College (No Degree) - Theatre Arts
Fullerton College
Fullerton, CASkills
- 3 Years of Photography experience
- Familiar with Adobe editing programs such as Lightroom and Photoshop
- Team Building and Leadership
- Studio management
- Pricing Strategies
- Store Opening and Closing
- Store Merchandising
- Verbal and Written Communication
- Policies and Procedures
- Building Customer Loyalty
- Exceeding Customer Expectations
- Cash Management
Timeline
Assistant Studio Manager/ Photographer
Picture People
04.2023 - 12.2024
Store Leader
GameStop
04.2016 - 06.2022
Barista/Certified Trainer
Starbucks
10.2010 - 07.2017
High School Diploma -
Fullerton Union High School
Some College (No Degree) - Theatre Arts
Fullerton College