Tylesha Henderson
Mt. Juliet,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Dasher
DoorDash
Mount Juliet, TN
12.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
- Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
- Kept vehicle clean and organized, reflecting a professional image to customers and partners alike.
- Safeguarded sensitive customer information by diligently following company privacy policies during transactions.
- Contributed towards increased order volume through consistent work ethic and dependable reputation as a Dasher.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered orders to customers to drive full satisfaction.
Social Media Manager
Pets Furever Animal Rescue
Cedar City, UT
05.2013 - 12.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
- Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
- Boosted brand visibility by creating and executing innovative social media campaigns.
Team Member
Sonics Drive In
Clarksville, TN
12.2022 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Assisted in inventory management to prevent stock shortages and overages.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Reduced wait times for customers by implementing more efficient checkout process.
Team Member
Culver's Restaurant
Clarksville, TN
03.2021 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Education
Kenwood High School
Clarksville, TN05.2023
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Professional appearance
- Efficient multitasking
- Cash handling proficiency
- Strong navigation skills
- Tech-savviness
- Vehicle maintenance
- Environmental consciousness
- Food safety
- Route planning expertise
- Excellent time management
- Customer service
- Quick learner
- Hardworking and responsible
- Decision-making
- Problem-solving
- Time management
- Customer communication
- Dedicated team player
- Flexible schedule
- Good driving record
- Smartphone operation
- Relationship building
- Valid Driver's license
- Excellent communication
- Late shift availability
- Health code compliance
- Energy conservation
- Dispatch interaction
- Motor vehicle operation
- Dependable and reliable
- Client relations
Accomplishments
- Aiding in the TNR of dozens of cats.
- Rehabilitating reactive canines.
- Rescuing canines in high-risk situations.
- Trained under a veterinarian for knowledge on administering vaccines, verify lack of mites/fleas.
- Participating in the basic, obedience, and service training for canines.
Timeline
Dasher
DoorDash
12.2023 - Current
Team Member
Sonics Drive In
12.2022 - 11.2023
Team Member
Culver's Restaurant
03.2021 - 12.2022
Social Media Manager
Pets Furever Animal Rescue
05.2013 - 12.2023
Kenwood High School